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Title:  Senior Client Service Associate, Agriculture Commercial Banking - Listowel, ON




Requisition ID: 71651


Join the Global Community of Scotiabankers to help customers become better off.



The Senior Client Service Associate is responsible for contributing to the profitable growth and quality of the Bank’s Commercial Credit portfolio for highly complex and customized financial solutions by collecting, processing and assimilating customer reporting information (interim and annual)  and supporting the Relationship Managers in the preparation of the write-up of credit applications, which may include structuring and analytic functions, along with other due diligence activities on deals (including financial modeling and industry research). The incumbent will have direct contact with clients and will assist in providing administrative support and service for client-facing interactions.

Major Accountabilities

1. Process and Analyze Customer Reporting items (interim and annual) by:
•    Maintaining a complete monitoring system (“Tracker”)  to ensure customer reporting is completed in a timely manner;
•    Updating Tracker with necessary information to ensure accuracy of the customer reporting requirements (this includes various data such as annual review date, frequency etc);
•    Completing Borrowing Base reporting in an accurate and timely manner per authorized frequency requirements;
•    Completing the spreading of interim financial statements in Moody’s Risk Analyst (RA) in an accurate and timely manner as per authorized frequency requirements;
•    Performing trend analysis to monitor the health of client accounts and help determine client risk ratings;
•    Identifying and action customer reporting items that are overdue, and following up with clients for overdue items that are between 0 and 60 days overdue. The objective is to minimize the number of items outstanding beyond 60 days which would otherwise need to be escalated;
•    Supporting the offside conditions and onside with material deterioration process by: 
o    Advising AD / ADRM / DCRM when offside conditions or material deteriorations have occurred and commencing offside memos as required, under the guidance of the AD / ADRM / DCRM;
o    Updating Tracker to identify offside reporting conditions and removing flag when authorized
•    Instructing the Business Service Centre (BSC) for fees related to late reporting items, as per guidance from the AD / ADRM / DCRM;
•    Ensuring that all relevant correspondence and authorizations are properly stored in the Shared Document Repository (SDR);
•    Ensuring fees, pricing, IG and authorized limited changes are correctly processed/resolving as required and systems as applicable are appropriately updated.

 2. Support the preparation of credit correspondence for the Annual Review process, analyzing and processing amendment requests, investigating / recommending relative to Offside Covenants / Material Deteriorations, preparation of Deal Summary’s for prospects by:
Analyzing client files in e-Tracker to determine annual review reporting items that are due;
•    Supporting the relationship managers in contacting clients regarding the submission of reporting items;
•    Commencing the preparation of 1035s (deal write up, analysis activities in MFA/BRR, preparing BRR IG recommendations) and assisting as necessary;
•    Preparing/completing spreads of annual/interim financial statements and projections as necessary in RA;
•    Ensuring client files are complete and up to date in Tracker and e-Tracker, and that all relevant correspondence and authorizations related to the Annual Review process are properly stored in the Shared Document Repository (SDR);
•    Ensuring fees, pricing, IG and authorized limited changes are correctly processed/resolving as required and systems updated as required to reflect the information outlined in the Credit Authorization;
•    Liaising with syndicate banks in gathering due diligence and information required to complete analysis and answer questions (if Scotiabank is agent).

 3. Supporting the management of Conditions Precedent items by:
•    Assisting in the collection of conditions precedent items as outlined in Commitment Letter, and uploading items into SDR;
•    Completing certification documentation (“Conditions Precedent Confirmation Template”) and uploading the template into SDR for review by the relationship managers;
•    Emailing completed and verified Conditions Precedent Confirmation templates to the Business Service Centre, to allow the BSC to proceed with funding requirements.

 4. Providing other administrative support as required for credit, client-facing and/or fulfillment activities.

 5. Ensuring adherence to the Bank’s Anti-Money Laundering program, Know Your Customer requirements and Guidelines for Business Conduct, by reporting any unusual occurrences or fraudulent activities per established procedures.

Education/Work Experience/Designations

The Senior Client Service Associate must have proven financial analysis and risk assessment techniques for analyzing financial statements and borrowing bases,  assisting in structuring, as well as proven credit judgement and a good knowledge of the Bank’s lending policies, practices and procedures. He/she will work on highly complex and customized financial solutions and will have interaction with clients and internal partners by gathering information and responding to internal inquiries. The SA may be asked to be present during customer presentations and negotiations. They must have strong organizational skills to monitor portfolio requirements, collect, assimilate and manage significant data flow from multiple sources and concisely populate the information into a credit application. They may work with multiple relationship managers and there may be significant time pressures (syndications). Files and information must be kept according to Compliance and Restriction (public companies) guidelines.

 Functional competencies:
•    Well organized and ability to multi-task
•    Good excel skills needed to update borrowing base trend sheets
•    Good credit skills (familiarity with writing up complex deals, spreading financial statements, assessing risk, financial modeling and drawing conclusions)
•    Good Moody’s Financial Analysis knowledge
•    Intermediate accounting and financial statement analysis
•    Good communication skills (oral and written)
•    Interpersonal skills to effectively interface with customers
•    Good knowledge of the Bank’s commercial  products and services
•    Negotiation skills required for internal discussions
•    Customer contact is required for follow-up on information gathering for new deals, interim/annual reviews and compliance


Location(s):  Canada : Ontario : Listowel 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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