Senior Manager Merchant Acquiring Business And E-Commerce

ID de la solicitud: 232959

Gracias por tu interés en ser parte de Scotiabank Perú, apreciamos tu postulación. Estamos en la búsqueda de personas con talento que quieran crecer y lograr los objetivos de nuestra organización. ¡Te deseamos mucho éxito dentro de este proceso!

-Business Line: GTB Merchant Services

-Unit:  Global Transacction Banking

-Nivel: 8.1

-Tipo de Contrato: (Indefinido)

-Fecha final de recepción de cvs:  16 de agosto

Misión:

Reporting to the Director Merchant Acquiring & E-Commerce, the Senior Manager Merchant Services, GTB will work with said Director in the analysis, development and implementation of Merchant Services in Perú and Chile. 

The incumbent is responsible for providing guidance and support to the countries assigned to his/her mandate, as well as overseeing the proper execution of the plan and ensuring revenue generation in accordance with the business case for the implementation plan and within the Bank's risk framework, to achieve the availability of acquiring products under a Referral Model in agreement with the chosen partner, ensuring an efficient onboarding process, availability of acquiring products and ensuring a high-quality and frictionless pre and post-sale services.

She/he will work to identify, understand, and meet specific merchant needs and address any pain points that arise through meetings and interviews with merchants.

Success in this role will be demonstrated through increased retention and satisfaction, while also generating new business opportunities with existing & new clients.

¿Qué esperamos de ti?

• Degree / post graduate degree, preferably in business
• Significant experience in Merchant Services (Acquiring), preferably at an acquirer and/or processor and/or network
• Minimum 10 years progressive experience in product management and strategy
• Demonstrated track record of successfully developing products at scale, growing customer adoption, and working closely with external partners
• Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders, sales teams and partner
• Attention to detail and ability to manage multiple priorities in a fast-paced environment

¿A qué retos te enfrentarás?

•Senior Manager of Merchant Services contributes to the portfolio's profitability and revenue growth through the development and maintenance of merchant customer payment products and initiatives that maximize market share and customer growth opportunities.

•Is also responsible for the overall commercial experience across all business segments (SMB, Corporate & Commercial) and will work closely with bank and partner segment stakeholders to develop go-to-market strategies, launch new products, and upgrade existing capabilities.

•Leads Merchant Services across Scotiabank’s Peru and Chile footprint, including P&L responsibility for delivering on financial objectives and coordinating efforts across all necessary business units.

•Strategic Development – Lead the efforts to develop and execute new innovative strategies that expand the Merchant Services portfolio into new sectors, by identifying emerging industry trends, customer needs, key market segments, new geographies and developing technologies.

•Product Delivery and Partner Management – Managing the relationship with internal and external stakeholders and strategic partners to drive the development and delivery of new merchant services offering and sales & services engagement framework that contributes to the competitive and comprehensive offering to meet customers’ needs.  Includes participating in partner relationship activities.

•Accountable for working with the partners on the product management cycle, all marketing campaigns targeted to business markets within an assigned portfolio and sales support.  

•SME (Subject Matter Expert) responsible to ensure that BNS and partner joint value proposition is competitive and following market a trends, competition and client demands. Drive and execute customer segmentation and pricing strategies to meet local and segment specific business objectives.

•Product Operations, Servicing and Commercialization – Ensures that products are competitively positioned, profitability is maximized, and existing and future customer needs are met.  Drives strategy for the end-to-end customer experience across all business segments, including onboarding experience to ensure merchants are provided the best experience.

•Leadership - Provides strong team leadership to motivate and develop individual and team performance.  Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement.   Ensuring the performance management process is in place and employee development is a priority for all employees on the team

•Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Ubicación(s):  Perú : Lima : San Isidro
 

Agradecemos tu interés, sin embargo, únicamente los candidatos/as seleccionados para entrevista serán contactados.  
** Scotiabank Peru es una empresa incluyente, que respeta la diversidad y no hace ningún tipo de discriminación.