Title:  Investment Support Officer

Purpose 

Contributes to the overall success of the Investment Support, Adjustments POD in the GBS-DR ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures. 

Accountabilities  

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 

• Effectively and efficiently action any requests into the Investment Services Unit under both SSI and BNS dealers. 

• Retrieves and processes all the transactions received and maintains the Bank’s systems up-to-date following Scotia Service Standards and agreements as per Service Level Agreement terms. 

• Ensures all SSI and BNS dealer account transfers received on a daily basis are processed in an accurate, timely and high-quality by: 

• Completing, verifying, and processing Adjustment and Unlocking Forms.

• Maintaining accurate records of account transfer bookkeeping entries. 

• Providing prompt and accurate follow-up on outstanding transfer items. 

• Respond to all inquiries received in a timely and knowledgeable form while fostering a relationship of mutual trust, respect, and confidence. 

• Escalating concerns and coordination resolutions with their manager. 

• Reporting any unusual occurrences or fraudulent activities to their manager immediately   

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.  

• Champions a high performance environment and contributes to an inclusive work environment.