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Director Credit Solutions - Hamilton - Dealer Finance Center

Date: Mar 6, 2019

Location: Hamilton, ON, CA

Company: Scotiabank



Requisition ID: 56152


Join the Global Community of Scotiabankers to help customers become better off.



The Director Credit Solutions ¡s responsible for overseeing their assigned portfolio and managing a team of Sr. Credit Solution Managers and Credit Solution Managers.


Major responsibilities include:

  • Managing their assigned commercial credit portfolio through review/verification of credits, both new and existing;
  • Executing sound credit decisions/recommendations;
  • Coaching and promoting the development of credit skills within their team.


He/she is responsible for meeting negotiated goals which include credit quality objectives, Customer and employee satisfaction goals, human resource management and operational effectiveness objectives. He/she provides leadership and guidance to the DFC delivery network in a manner consistent with the overall Domestic Bank strategy of developing and leading a customer-focused Credit culture while achieving business line revenue and ROAC objectives. This includes a primary responsibility for leading, managing, coaching and training others by focusing on Credit disciplines.



1. Manages their assigned commercial credit portfolio through review/verification of all credit documents, presentations prepared and executed by the Credit Unit staff as well as the (Senior) Relationship Managers. Management of the portfolio includes both the executions of new credits as well as ongoing routine credit monitoring as Bank policy/guidelines require.

  • Observing, monitoring and trending credit dealings of all customers both on an industry wide and ndividual basis continuously, in order to take appropriate actions to address both opportunities and potential risks.
  • Informing all essential senior management of all necessary information relevant to credits as required in an accurate and timely manner.
  • Preparing and ensuring their team are preparing credits which:

          -are timely;

          -address customer needs;

          -adhere to Bank policy and credit guidelines;

          -are fully researched/analysed to identify risks;

          -are clear and concise in presentation.

  • Ensuring their team:

         -manage credit documents in a manner that allows for quick/efficient retrieval of customer information;

         -prepare and execute daily credit transactions in a way that is consistent with Bank credit policies/guidelines;

         -monitor and operate all credits so that off-side conditions are managed effectively between customer needs and Bank policies/guidelines resulting in minimal risk to both the customer and the Bank.


2. Executes sound credit decisions/recommendations on all credits prepared on their team through review and analyses of documentation, discussion of the customers’ profile and needs, as well as other supporting rationale.

  • Reviewing credits that require sign-off by a Director or the Director and Head to ensure that:

          -all required information is included;

          -all potential risks have been addressed;

          -all customer needs have been addressed,

          -all trends/forecasts are credible/logical;

          -calculations are accurate.

  • Making credit decisions (based on the above criteria) which are in the best interests of the Bank and the customer to the best of his/her ability.
  • Providing rationale for credit decisions (approvals and f or declines) in a logical, rational manner.
  • Ensuring their team members are building skills/knowledge to develop sound credit decisions and providing his/her expertise in discussion of all credit decisions.


3. Manages the performance of their team to ensure that productivity, customer service and quality standards are met/exceeded.

  • Identifying skill/knowledge gaps and providing coaching or training to increase job performance.
  • Providing ongoing feedback to staff though both day to day feedback and formal appraisal to enhance/improve job performance.
  • Assisting the development of SMART performance objectives and ensuring these objectives are clearly communicated to and followed up with individual staff.
  • Identifying high potential candidates for further skill development and co-ordinating with (Senior) Relationship Managers to provide exposure to customer/dealer calls, marketing/sales skills (as productivity standards can allow).


4. Manages the day-to-day workflow and operation of their team in order to meet deadlines and procedural requirements.

  • Delegating credits/accounts within their team based on the following:

          -the officer has the skill/knowledge to complete the work, considering the complexity and sense of urgency of the credit;

          -where standards and timef rames allow, credits are delegated to allow for growth in skill! Knowledge of the staff on their team.

  • Monitoring the daily workflow and making adjustments to officer’s work as priorities dictate.
  • Negotiating/liaising with (Senior) Relationship Managers and their team to ensure that credits are addressing the customers’ requests/needs


Education / Experience  requirements:

  • Undergraduate degree in business or economics (or work equivalency).
  • MBA or a professional designation (CPA, CFA, etc.) would be of value.
  • In-depth commercial credit knowledge and proven ability to make sound credit
  • Extensive knowledge of the industry lines the DFC is serving (Automotive, RV/Leisure, Marine and other consumer goods and services).
  • Extensive knowledge of all commercial lending products which are provided to meet customers’ needs as well as a solid knowledge of retail indirect loan and leasing products.
  • Solid knowledge of all other commercial deposit and retail products which are provided to customers but not serviced directly at the DFC, but can be referred to other BNS counterparts.
  • Strong communication skills.
  • Strength in ability to negotiate/mediate between multiple groups with potential for conflicting priorities/sense of urgency.
  • Effective interpersonal and management skills.
  • Strong analytical and problem solving skills.
  • Sound sense of judgement in assessment of priorities.
  • Ability to use personal computer programs: Word, Excel, BNS commercial software.
  • Moderate travel domestically.



Location(s):  Canada : Ontario : Hamilton

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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