Share this Job

Title:  Customer Service Advisor - Full-Time - Halifax, NS






Requisition ID: 45361


Join the Global Community of Scotiabankers to help customers become better off.

What Your Role Will Be


Customer Care Advisor – Atlantic Customer Contact Centre (Located in Halifax)

Our Customer Contact Centre team is the heart of our operation and our Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.

With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank’s growth and profitability.


What You Will Be Doing


You’ll demonstrate your passion for superior customer service, your problem-solving abilities, and your knowledge of our products and services to field a high volume of interactions with our Canadian Banking customers and to offer them personalized advice and solutions. Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience. With every connection, you’ll ensure it’s an exceptional and memorable one.


Skills You Already Have and What You Will Learn


Let’s start with your passion for the customer obtained through at least one year of experience in customer-focused roles analyzing needs, providing advice and offering solutions. You also know your way around a computer, and can easily multitask between numerous internal platforms while dealing directly with your customers.

A keyboarding speed of 25+ wpm and a high school diploma (or a recognized equivalent) complete the basic requirements.

But that’s just a glimpse into your profile as a service professional who's motivated by acting in the best interests of all customers.

As a strong communicator and a champion of the Scotiabank brand, you’re destined to make the customer experience uniquely personal.

Curious and able to thrive in a changing environment, you’re also eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role – and beyond.

You’re a team player. Committed to supporting an exceptional customer experience across multiple skills when volumes require the support.


After all, your career is a journey – choose the path that will take you further. Say hello to Scotiabank. 


Hiring & Training Details


Location: Our Customer Contact Centre is located on the upper mall level of Scotia Square, 5201 Duke Street, Halifax, NS

Our upcoming hire dates include:


Hire Date:  January 13, 2020

Position Status: Full -Time

Training Dates: January 13 - February 21, 2020

Work Schedule During Training: Monday to Friday; training hours - 7 am - 3 pm


Regular Work Schedules

We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (7 am – 1 am AST).

Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.


We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned; not subject to rotation.




Location(s):  Canada : Nova Scotia : Halifax 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Bank, Banking, Developer, Web Design, Customer Service, Finance, Technology, Creative