Title:  Client Relationship Manager - Emerging Mid Market, Commercial Banking, Halifax

Requisition ID: 252876 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Client Relationship Manager contributes to the overall success of Canadian Commercial Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Emerging Mid-Market Client Relationship Manager (EMM CRM) is responsible for delivering exceptional client service to existing Commercial Banking clients. Acting as a primary day-to-day contact, this role manages servicing requests, provides proactive client support, and ensures operational excellence across client interactions. The role is focused on identifying and recommending the appropriate client strategy for each relationship, efficient resolution of client needs, quality client experience, and collaboration with internal partners.

They contributes to the overall success of Canadian Commercial Banking by supporting client satisfaction, operational processes, and adherence to internal policies and regulatory frameworks.

Accountabilities: 

• Champions a customer focused culture to enhance client experience and leverage broader Bank relationships, systems and knowledge
• Promotes the development and profitable growth of the Canadian Commercial Banking portfolio through Client Servicing & Relationship Management
• Keeps the Bank Safe through Operational Excellence, KYC & Due Diligence
• Manage an assigned portfolio and maintain at an acceptable level of risk by:
  • Working actively with Credit Team to ensure credit reviews are completed in a timely manner
  • Maintain a clear view of client portfolios to ensure service continuity, risk considerations, and operational alignmentared
  • Ensuring early identification of problem loans and ensuring the accuracy of risk ratings through identification of changes in account quality via review of industry/economic trends
  • Making recommendations relative to structure, monitoring and risk rating to Global Risk Management as issues are identified.  This may include exiting a relationship
• Ensures all aspects of assigned relationships receive ongoing attention, as required to maintain, improve, grow and retain the relationship by:
• • Promoting and encouraging a strong relationship with the Credit, GRM, Regional (In-Market) teams, Canadian Business Operations (CBO) and Business Banking. Partnering as a team to support client needs
• Champion sustainment of the Operating Model by: Taking ownership that activities and behaviours align to roles and responsibilities and adherence to guidelines and processes within the Team
• Champions a high-performance environment and contributes to an inclusive work environment
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions and maintains overall accountability for portfolio compliance
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

         
Dimensions:

• The clients being serviced are in Canada and generally within the same region although they could have operations across the country as well as in international locations. These clients will be both borrowing (under $5MM) and non-borrowing.  Borrowing Clients typically have low to moderate complexity financial solutions
• Strong portfolio management and communication skills are necessary to manage client, market and internal partner relationships
• The incumbent will interact primarily with various internal partners which include Global Transaction Banking, Business Banking, Retail, Wealth Management, Global Banking and Markets, Cash Management Contact Centre, and could include other partners on occasion such as Global Risk Management, the Canadian Banking Operations, Enhanced Due Diligence Unit CRA, Legal, as well as the Canadian Commercial Banking Executive Office.
• The incumbent will also interact with external parties such as Solicitors, Accountants, Professional Service Providers and possibly External Bank Groups
• The incumbent continually works with clients providing service consistent with Scotia Service Standards, Complaint Resolution Standards and Procedures
• The environment is fast paced and demanding and will at times require priorities to be re-adjusted to accommodate urgent requests.

Education:

•    Undergraduate degree in business or economics or work equivalency.

Skills/Work Experience:

•    Previous work experience of at least 2 years or completion of the Bank’s Training Program is preferred
•    Strong relationship management skills
•    Good credit knowledge/skills
•    Strong knowledge of Bank’s commercial lending and deposit products and services, and customer profitability model, provide integrated financial solutions.
•    Ability to conduct due diligence on the strength of customer financials for deals of lower to moderate complexity
•    Strong communication, negotiation and interpersonal skills are essential to this position
•    Thorough knowledge of relationship building and teamwork skills
•    Knowledge of the commercial banking marketplace in Canada and a general knowledge of the assigned market area’s key industries and competitive positioning within the assigned market area. The incumbent understands the Canadian  Commercial Banking objectives, and has a thorough knowledge of segment, strategies and structure, as well as its lending and deposit products and services
•    Good knowledge of O nboarding, Know Your Customer, Anti Money Laundering processes
•    Good PC skills are necessary, including a working knowledge of MS Word, Excel, PowerPoint, Outlook, and other commercial systems and platforms.

                               
Working Conditions: 

Work in a standard office-based environment; non-standard hours are a common occurrence.  Travel within the assigned territory is required.

Location(s):  Canada : Nova Scotia : Halifax 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.