Title:  Senior Manager, Problem Management

Requisition ID: 254047 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.  

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Purpose

As the Senior Manager of Problem Management, you will lead the enterprise-wide problem management function for Capital Markets Technology, driving the identification, root cause analysis, and long-term resolution of recurring technology issues. You will work closely with Site Reliability Engineering (SRE), Application Support, Infrastructure, and Development teams to ensure systemic issues are addressed and eliminated, improving the overall stability and resilience of our trading and risk platforms.

This role is critical to our operational excellence strategy and will play a key role in maturing our reliability engineering practices across the Capital Markets domain.

What You'll Do

• Lead the Problem Management Function: Own and evolve the problem management lifecycle, ensuring timely root cause analysis and permanent resolution of high-impact incidents.

• Drive Root Cause Analysis (RCA): Facilitate and lead post-incident reviews (PIRs), ensuring actionable insights and follow-through on corrective actions.

• Reliability Insights: Partner with SRE and Observability teams to identify patterns, trends, and systemic risks using telemetry, incident data, and operational metrics.

• Stakeholder Engagement: Collaborate with senior leaders across Technology and Business to communicate problem trends, risks, and remediation plans.

• Governance & Reporting: Establish KPIs and dashboards to track problem resolution effectiveness, recurrence rates, and reliability improvements.

• Continuous Improvement: Champion a culture of learning and continuous improvement, embedding problem management into the SDLC and change management processes.

• Team Leadership: Manage and mentor a team of problem managers and analysts, fostering a high-performance, collaborative environment.

What You’ll Bring 

• 8+ years of experience in technology operations, incident/problem management, or reliability engineering, preferably in capital markets or financial services.
• Strong understanding of trading systems, market data, risk platforms, and their operational dependencies.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
• Preferred Certifications:
  • ITIL v4 Foundation or Practitioner
  • SRE Foundation or Practitioner (e.g., from DevOps Institute)
  • PMP or Agile certifications are an asset

Interested? 

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you? 

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

#GBM

Location(s):  United States : Texas : Dallas 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.