Title:  Manager, Sustainment & Control | USCM Operations

Requisition ID: 263035

 Salary Range:  -  

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Sustainment & Control – Dallas, TX 

Global Transaction Banking 

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:  The Manager, Sustainment & Control contributes to the overall success of Global Transaction Banking (GTB) US Cash Management Operations by supporting the execution, sustainment, and continuous improvement of operational frameworks, controls, and system usage. The role ensures that sustainment activities, operational controls, and change adoption are executed effectively and in compliance with governing regulations, internal policies, and procedures. Working under the direction of the Senior Manager, the role supports delivery of business initiatives, management of operational risk, and embedding of sustainable processes into daily operations.

What You’ll Do:  

• Promotes a customer-focused culture within the team to support effective service delivery and strong internal partnerships.
• Executes and supports sustainment and change initiatives, including process enhancements, controls uplift, and system usage initiatives.
• Supports planning and delivery of initiatives through analysis, documentation of business requirements, UAT support, and procedure development.
• Lead and support the development and execution of the product and program roadmap by ensuring alignment and delivery of defined scope, milestones and target delivery dates.  
• Drive resolution and escalation of any risks, dependencies or gaps that could impact delivery timelines.  
• Designs, implements, and maintains operational controls to ensure effective sustainment and mitigate operational risk.
• Identifies opportunities for process improvement and automation to streamline workflows and improve efficiency.
• Oversee and maintain Quality Control and Quality Assurance frameworks and processes including standards, reviews, sampling and validation checkpoints
• Develops and maintains operational procedures, user guides, knowledge materials, and training documentation
• Tracks and reports management metrics (KPIs / KRIs) and escalates risks and issues as appropriate.
• Ensures processes are embedded into daily operations and adhered to across supported teams.
• Demonstrates effective communication and coordination with internal and external stakeholders.
• Manages and develops direct reports through coaching, performance feedback, and development planning.
• Maintains working knowledge of GTB products, systems, and operational processes.
• Understands and applies the Bank’s risk appetite and risk culture in day-to-day activities, ensuring compliance with operational, regulatory, AML/ATF/sanctions, and conduct risk obligations.
• Maintains a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors
• Other duties as assigned

What You'll Bring: 

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• 5 to 8 years of experience in Transaction Banking Operations, Cash Management, or related operational roles.
• Solid understanding of corporate/commercial deposit products and back-office operational processes.
• Working knowledge of operational risk management, controls, and procedural documentation standards.
• Strong technical proficiency in MS Office tools; familiarity with process mapping and reporting tools preferred.
• Strong organizational and communication skills with the ability to manage multiple priorities.

Interested? 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.