Title:  IT Operations & Resilience Support

Requisition ID: 259349

 Salary Range:  -  

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.  

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Purpose

IT Operations & Resilience supports business continuity by minimizing operational disruptions related to technology services and infrastructure. This role provides Project and Service Delivery Management in delivering of infrastructure initiatives while ensuring operational stability, regulatory compliance, and strengthened enterprise resiliency.

What You'll Do

IT Infrastructure Project Management

•    Provide Project and Service Delivery Management for IT infrastructure project portfolio, ensuring adherence to the Enterprise Delivery Framework and established governance standards.
•    Ensure infrastructure initiatives are delivered on schedule, within approved budgets, and aligned with strategic priorities.
•    Partner with business and technology leadership to assess infrastructure needs, develop funding proposals, and support successful project execution.
•    Report portfolio status to senior management, including risks, issues, dependencies, and financial performance.

IT Operations & Service Delivery Management

•    Act as an escalation point for complex technology incidents, coordinating internal and external teams to drive timely resolution and service restoration.
•    Oversee service delivery for infrastructure-dependent services, ensuring alignment with Enterprise standards, ITIL practices, regulatory requirements, and internal control frameworks.
•    Review enterprise technology initiatives and changes to proactively identify and mitigate risks to business stability and operational continuity.
•    Manage third-party vendors and service providers to ensure Technology Enterprise requirements are consistently met.
•    Champion service improvement initiatives and accountability mechanisms to drive year-over-year enhancements in system availability and operational performance.

Business Continuity, Disaster Recovery & Resilience

•    Maintain the Disaster Recovery and Resilience program in alignment with Enterprise standards, local regulatory obligations, and internal audit expectations.
•    Coordinate the development, execution, and validation of Disaster Recovery plans to ensure timely and structured restoration of IT services.
•    Oversee and report on Disaster Recovery testing for shared infrastructure and application services, including compliance with Enterprise technology standards.
•    Collaborate with IT and business stakeholders to ensure recovery strategies are robust, scalable, and aligned with business requirements.
•    Partner with Development, Application, and Engineering teams to ensure application and infrastructure solutions meet resiliency design and testing standards.

What You'll Bring

•    Bachelor’s degree in information technology, Cybersecurity, or a related discipline.
•    Extensive experience (5+ years) in IT operations, disaster recovery, business continuity, and operational resilience.
•    Strong understanding of IT infrastructure, cybersecurity principles, and risk management frameworks.
•    Working knowledge of industry standards and best practices (e.g., ISO 22301, NIST, COBIT).
•    Demonstrated ability to monitor, test, and report resiliency outcomes to senior leadership.
•    Strong project management, reporting, and data analysis skills.
•    Clear, concise, and effective communication skills suitable for senior and executive stakeholders.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you? 

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. 

#Dallas

#GBM

Location(s):  United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.