Title:  Business Control Officer

Business Control Officer 
L 4.1 
Schedule: Monday to Friday 8:30am - 5:30pm / Saturdays 4 hours upon request

Purpose
Contributes to the overall success of the GBS-DR Business Controls team, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are incompliance with governing regulations, internal policies and procedures.

Accountabilities 

o Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Provides administrative and processing support by:

o Daily review and completion of assigned tasks for accuracy and completeness and documenting of any errors to be returned/escalated to Branch partners.
o Completing all assigned tasks with a high level of accuracy and attention to detail.
o Identifying branch policy/process/regulatory non-compliance situations.
o Conducting investigations to resolve exception situations or referring to Canadian Business Controls, as required.
o Preparing and responding to case correspondence, as required.
o Providing guidance and training to other team members.
o Ensure strict adherence to Bank security procedures, including assigned authorities and Limits. 
o Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day to day operational requirements.
    

Ensures customer service is consistent with GO Perform values by:

o Participating in regular and on-going collaboration with the Canadian Business Controls team, including escalations of complex case resolution.
o Timely completion of all assigned queues and defects
o Identifying issues/deficiencies/trends and reporting to the Assistant Manager, Business Controls
o Maintaining the confidentiality of customer information

Maintain strict adherence to established operating and security procedures by:
o Adhering to established Bank regulations and procedures within assigned authority and responsibility
o Maintain all keys, combinations and passwords assigned to custody in accordance with Bank regulations
o Reporting any unusual occurrences or fraudulent activities to the Assistant Manager or Manager
o Completing all required training (e.g. Anti Money Laundering, Guidelines for Business Conduct, Privacy)
o Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
o Champions a high-performance environment and contributes to an inclusive work environment

Education / Experience 
o High School diploma and a minimum of 2 years of relevant working experience
o Computer skills, including common software tools (Microsoft Office products)
o Language Skills – Advanced English