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Customer Service Representative - Burnaby, BC (Casual)

Date: Feb 11, 2019

Location: Burnaby, BC, CA

Company: Scotiabank



Requisition ID: 52552


Join the Global Community of Scotiabankers to help customers become better off.



This position is for Scotia Dealer Advantage, a wholly owned subsidiary of The Bank of Nova Scotia. We provide dealers and customers alike with the advantages, strength and experience of Scotiabank, coupled with Scotia Dealer Advantage's industry leading Special Finance expertise and service.
Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile dealers to help them grow their businesses and serve their special finance customers


Job Summary

The Customer Service Representative is responsible for handling incoming and outgoing telephone inquiries from customers and dealers while ensuring that a high level of service to both parties is delivered. The representative’s primary responsibilities focus on responding to questions, changes, or concerns related to all active and current customer loan accounts.     


Key Job Accountabilities

  • Create a courteous while outstanding customer service
  • Manage all administrative documents related to the customer service department key functions



  • Previous experience in a customer service capacity
  • Previous experience in a customer service role.
  • Proficient with Microsoft operating systems including Word, Excel, Outlook and the Internet.



High school diploma


Location(s):  Canada : British Columbia : Burnaby

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Job Segment: Customer Service Representative, Bank, Banking, Customer Service, Finance, Automotive

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