Title:  Team Lead, Hire & Onboarding

We are committed to investing in our employees and helping you continue your career at GSGlobales.
 

 Position: Team Lead, Hiring & Onboarding, Global HR Operations (Level 6)
                  

Purpose

Responsible for managing Hiring & Onboarding Analysts/Administrators in coordinating and administering recruitment and onboarding activities, including creating employee records, performing all levels of pre-employment screening, generating offer letters, completing employee work assignment changes, etc. This role also provides support for escalated inquiries from recruitment and other HR Business partners.

Accountabilities 

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Leads the coordination and administration of recruitment and onboarding activities by being the key point of contact for inquiries and escalations.
• Maintaining an expert knowledge and understanding of onboarding activities, processes, and procedures
• Performing review of requests to ensure team adheres to the SLAs.
• Delivering highest quality of service to internal stakeholders
• Provides guidance to Hiring & Onboarding Administrators in the administration of employment documents such as offer letters, employment contracts, onboarding packages, etc.
• Ensures all recruitment activities and the execution of onboarding processes, and orientation of new employees are aligned with established standards and regulatory requirements.
• Partners with Recruitment to ensure mass hiring projects have appropriate coverage, strategically addresses volumes to ensure seamless onboarding and teamwork across Global HR
• Ensures all employment related documents such as offer letters, employment contracts, reference checks are completed and received in a timely and accurate manner.
• Monitors and analyzes the effectiveness of recruitment processes, identifies improvement/enhancement opportunities, and provides insights to Senior Manager, Hiring & Onboarding.
• Coaches Analysts on complex employee inquiries, resolve escalated inquiries, and provide coverage for overflow work when required.
• Develops and holds self and team accountable to meet objectives aligned to unit’s goals and KPIs, prioritizing workload and re-aligning resources as required to optimize results and throughput.
• Creates reports to capture volumes and trends to effectively plan allocation of resources. 
• Builds reports in response to audit requirements, pre-employment screening completion and work permit.
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• Generates daily offer letter status reports.
• Manages all employment eligibility activities such as pre-employment screening, work permits and employee referral program through regular and established reporting, ensuring compliance and using the information to identify process or operational gaps/issues/trends. Works closely with employees to complete provincial nominee applications, SNIP/OINP forms, and PR letters to obtain skilled workers and retain top talent. 
• •Monitors and utilizes daily CBA reports to ensure that Bank compliance standards are met, upholding preemployment screening.
• Oversees the initiation of enhanced screening, performing standard criminal and credit checks. 
• Connects with HR teams in various countries to ensure adequate completion in an efficient manner.
• Oversees and manages the processing of all contingent workers via ScotiaContractor and Employee Central in a timely manner through daily reports received from Allegis. Coordinates with various business partners globally to ensure system accesses are granted, background screening checks are completed, and conversions are actioned appropriately.
• Performs biweekly audits on payroll, ensuring all payments are accurate and coaches Hire and Onboarding administrators on best practices and errors.
• Collaborates with the Payroll team to ensure smooth payroll processing, investigating escalations and inputting preventative processes in place when necessary, utilizing ad hoc reports.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk
• Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct 
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
• Effectively manage and develop human resources by: Ensuring that expectations which include accountabilities, objectives, goals are effectively communicated and monitored for all direct reports that have a process in place for their respective areas.
• Participate in or lead in team meetings, personal coaching sessions and performance status updates.

Reporting Relationships (Job Titles only)
Primary Manager: (include secondary Manager if applicable)    Manager, Hire & Onboarding

Direct Reports:    Hiring & Onboarding Consultants Shared Reports (solid/dotted if applicable):    NA
         
Dimensions  

• Manages up to 12 direct reports.
• Operates independently day-to-day
• Services a global community and responds within SLAs timeframe
• Leads the coordination and administration of recruitment activities
• Ensures alignment with established guidelines and regulatory requirements
• Responsible for meeting established SLAs
• Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule. 

Education / Experience / Other Information (include only those that are specific to the role)

• Bachelor’s Degree in human resources or Business or pursuing an education in a related field.
• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
• Relevant experience in resolving customer service requests.
• Deep understanding and knowledge of HR and Employee Services policies and procedures and end-to-end processes.
• Deep understanding and knowledge of general Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution  
• Strong knowledge of the Bank’s HRIS systems.
• Knowledge on OneSpan tool 

     
Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s):  Colombia : Bogota : Bogota 

GSGlobales is a Scotiabank Group company located in Bogota, Colombia that was created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.

At GSGlobales, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at GSGlobales; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days