Title:  System Reliability Engineer

Requisition ID: 255852

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

 

 Accountabilities

•    Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.
•    Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments.
•    Develop Python/Salt scripts to automate monitoring tasks, data extraction, and alerting workflows.
•    Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.
•    Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation.
•    Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements. 
•    Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap.
•    Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan.
•    Work closely with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements.
•    Create process lifecycle documentation (guides, KB articles, incident playbooks) related to Monitoring Tools, including end-to-end process map. 
•    Independently investigate ad-hoc issues, propose different options, and drive issue resolution.
•    Effectively communicate release status and appropriately escalate impediments/risks.
•    Coordinate and run planned and unplanned production implementation.
•    Contribute to a collaborative team environment by information sharing and team cooperation.
•    Be accountable on the execution of day-to-day project and task-oriented work efforts and meeting project expectations for established time, cost and specification definitions.
•    Be accountable on the assembling and implementation of project plans including release plans.
•    Be responsible for providing regular, standardized reporting for team performance: velocity, stories completed and project status
•    Build and maintains solid, professional working relationships with peers within the project management and business lines.
•    Meet scheduled milestones to ensure project/program objectives are met in a timely manner. 
•    Work with team to identify roadmap/feature dependencies and impediments. 
•    Be accountable for tracking the dependencies and impediments and removing them to enable the team: surface, track, escalate.
•    Regularly communicate with other scrum teams to ensure tactical story alignment and identifies/tracks dependencies between team.
•    Ensure the completion of required forms and processes for Bank-wide release management, including the OR/NIRA process.
•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Education / Experience / Other Information 

•    You have 3+ years of experience with performance monitoring tools (as end-user, administrator, or technical support). You are familiar with Observability, Network concepts, Cloud solutions, SDLC, Continuous Integration and Continuous Delivery (Scotiabank experience considered a plus).
•    Thirst to go from zero to hero on Dynatrace and Splunk implementation, support and administration
•    Understanding of SRE concepts and how Observability Tools can improve to the overall success of resilience and reliability strategy at The Bank
•    Basic proficiency in Python scripting for automation and data manipulation.
•    Familiarity with cloud platforms (Azure, GCP) and containerized environments (Kubernetes, Docker).
•    Strong analytical and problem-solving skills with a proactive mindset.
•    Excellent communication and collaboration abilities.
•    Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
•    Excellent interpersonal, negotiation and client relation skills
•    Excellent organizational skills and the ability to manage multiple complex initiatives
•    Requires basic knowledge of project management tools and methodologies.
•    Possesses strong problem-solving and analytical skills to rapidly assess problem situations
•    Ideally, you have an Engineering or Computer Science degree, and pride yourself on analysis, logical thinking, and problem-solving skills.
•    You anticipate potential problems in all aspects and will proactively create mitigation plans based on day-to-day communication & observations.
•    An intrinsic drive to deliver quality work, empowered by an ability to simplify complex situations and navigate ambiguity.
•    You are great at making sure everyone's speaking the same language and are on the same page. 
•    You can multi-task and work on multiple initiatives at the same time.
•    You stay current on the tools and approaches that work best. And you are excited about working on new release because every release is a new learning opportunity!
•    You enjoy collaborating with, learning from, and teaching others so we all become better.
•    English B2

Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.

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Location(s):  Colombia : Bogota : Bogota 

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.