Title:  Support Engineer Specialist

Requisition ID: 216681   

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Purpose

The incumbent will be working in close collaboration with Global Banking Markets Compliance business partners and a diverse set of stakeholders to provide ongoing technology support of the Employee & Issuer Conflicts Management Programs & Regulatory Beneficiary Disclosure Programs.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Ensure the availability, performance, scalability, and security of production systems.
• System troubleshooting and problem solving across platforms and application domains.
• Provide on-going support and inquiries from business stakeholders on the technology solutions for Firm and Personal Conflicts Management programs as well as Regulatory Beneficiary Disclosure programs. Including system integration, perform initial diagnosis, fix issues, and suggest robust solutions.
• Take the lead and ownership on solving complex technical issues and implement long-term solutions.
• Perform business analysis that includes understanding of business objectives, planning, eliciting, scoping, analyzing, documenting, prioritization, managing changes, maintaining traceability, managing backlogs, stakeholder analysis and effort estimation.
• Perform data mappings, reverse engineering, documenting as-is flows, performing gap analysis and elicit requirements to support to-be end state.
• Build and maintain a repository of reusable requirements documentation to support future initiatives, following the Bank's standards.
• Be the point of contact for GBM&T Global Compliance, Enterprise Anti-Bribery & Anti-Corruption, Internal Control and employee users for the applicable systems
• Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

• The team consists of 10 to 25 employees.
• Main responsibilities include but not limited to providing implementation and on-going support on the technology solution used by Global Compliance Control Room in Canada, United States, United Kingdom, Ireland, Singapore and LATNAM countries.
• Shift work is required to support users outside of North America business hours for FundApp and MCO application.
• Needs to support approximately 10,000 to 15,000 users.

Education / Experience / Other Information

• Must have 4+ years of technical experience in supporting applications using technologies such as Java, Python, SQL, Excel, JSON and other scripting languages.
• Strong Analytical and Communication skills.
• Ability to understand and translate the technical aspect of the application to non-technical partners or peers.
• Knowledge of Financial industry and products is preferred.
• A recognized undergraduate degree or diploma in computer science or related work experience.
• Bilingual in Spanish and English
• B2 level of English.

Working Conditions

When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

#LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.