Title:  Software Engineer Specialist

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

 

Responsibilities:

As a Software Engineer Specialist at Scotiabank, you will play a vital role in supporting several business lines leveraging call recording and workforce management optimization tool.

Your responsibilities will include:
1.    Application Support:
o    Provide 1st line application support for the Verint v15 application.
o    Collaborate with internal teams to troubleshoot and resolve issues related to Verint v15.
o    Execute incident and change management processes, ensuring timely resolution.
o    Manage technical aspects of vendor deliverables in enterprise solutions, including adherence to budget, timelines, quality and accuracy of technical deliverables.
2.    Technical Expertise:
o    Strong knowledge of TCP/IP networking protocols.
o    Proficiency in PowerShell scripting and other programming languages.
o    Strong knowledge of database concepts and MS SQL queries.
o    Hold relevant certifications, such as Microsoft OS/MS certifications.
o    Familiarity with Genesys CCaaS (CX) environment.
3.    Additional Responsibilities:
o    Provide support for other applications as needed.
o    Collaborate with cross-functional teams to address technical challenges.
o    Leads implementation, integration, security and programming best practices by maintaining up-to-date knowledge of solution components, delivery methods and abilities
o    On-call support, including weekends. 

Qualifications:
•    Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science).
•    Between 3 to 5 years of prior experience in application support or related roles

•    Self-motivated, results-oriented, and adaptable.
•    Financial industry experience is desirable. 

Location(s):  Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.