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Purpose
Contributes to the overall success of the CCAU/IBS Level2 Application Support in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Assist the Senior Manager in resolving highly complex, multi-faceted problems to meet the needs of the supported Line of Business, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created. This includes conducting research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users.
- Provide business support to all global units, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately.
- Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.
- Champions a high performance environment and contributes to an inclusive work environment.
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- The incumbent must have a very good knowledge of financial instruments, including market conventions and valuation methods, and risk management methodologies and models including best practices, current and anticipated regulatory requirements, Back Office processes, and the end-to-end workflows among the Front, Middle, and Back Offices, within at least one financial market area and a good knowledge of at least one other financial market area.
- The incumbent must be a creative, self-starting, results-oriented, and highly motivated individual with very good analytical skills in order to apply this knowledge to assist in the resolution of complex production problems.
- The incumbent must possess very good interpersonal and communication skills in order to effectively work with end users and members of a project team. The incumbent is expected to use diplomacy, judgement, and persuasion to secure agreement and co-operation from departments involved in production issue investigation/resolution.
The following are must to have:
- Analytical, problem solving, and trouble shooting skills in order to investigate and resolve production issues.
- Be creative and flexible in identifying technical solutions to recover impacted customer/transaction data in a rapidly changing, demanding and complex environment.
- Excellent communication skills.
- Must have a detailed understanding of the application systems he/she is responsible for.
- Must be flexible to adapt to a dynamic environment, make quick and sound decisions under pressure.
- Must be reliable, pro-active, results-oriented, customer-focused and attentive to details.
- Ability to elicit requirements from the business and iterate to technical teams comprised of developers, support staff, etc.
- Experience with relational databases and SQL queries.
The incumbent must have an advanced knowledge of the following technologies:
- SQL statements
- MS Office Tools (especially work experience with Excel)
The following are an asset:
- Agile and DevOps team experience
- Integrating 3rd party vendor products experience
- Experience with onshore and offshore models
- 4+ years of experience in the software development field
- Undergraduate Degree in Computer Science or technical equivalent
- Candidates with a financial industry background will be preferred
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