Title:  Senior Manager, Performance and Capacity Tooling

Requisition ID: 247469

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

 

Purpose

Contributes to the overall success of the GTEP Performance Capacity Management  & GTEP SRO team  in Canada  and globally, ensuring specific individual and team goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Team

The Performance and Capacity Management (PCM) team’s mandate is to help minimize production outage.  The team leverages industry’s best monitoring tools and practices and offers full stack end-to-end monitoring services in the Bank, including Canadian Banking, International Banking, and Wealth Management.
The GTEP SRE team is part the GTEP Infrastructure & Operations and works with the Global SRO to ensure consistent Resilience practices across the GTEP portfolio including Incident, Problem and Change Management, Operational Readiness and Playbook compliance.
  
The team offers consulting services, deploys monitoring tools, investigates performance bottlenecks, and supports production incidents.

Accountabilities 

•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Accountable for creating and maintaining SLOs data and reports for specific areas in GTEP like Infrastructure Operations

•    Accountable for facilitating use of technology and tools to enable automation of SLOs  

•    Accountable for PCM on-boarding/modification requests for specific areas or Business lines 

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Champions a high performance environment and contributes to an inclusive work environment. 

Education / Experience / Other Information 

•    Technology background or Technology Degree preferred
•    +8 years experience in the industry , preferably Financial technology space
•    Expert with Technology Service Management and Operations including Stability data collection and maintenance
•    Expert with PCM Tools like Dynatrace, Splunk etc

Working Conditions
•    Work in a standard office-based environment; non-standard hours are a common occurrence.  Limited/moderate/extensive (update as appropriate) travel domestically/internationally/globally (update as appropriate). 

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Location(s):  Colombia : Bogota : Bogota 

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.