Title:  Senior Manager, Operations Program Delivery

Requisition ID: 232657

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
 

Purpose

The Senior Manager, Operations Program Delivery is part of a dynamic team within the Procurement Strategy and Operations group that contributes to the overall success of the Global Procurement Services (GPS) globally by ensuring initiatives are executed / delivered in support of the department’s business strategies and objectives.  The incumbent ensures specific goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives, in accordance with compliance, governing regulations, internal policies and procedures. 

Accountabilities 

• Manages and oversees the Service Level Agreements (SLAs) with GBS Colombia, along with monthly service expenditures and invoices, resource allocations and escalations.
• Assist the Director in management of key initiatives and issues as directed and act as a proxy for the Director when required.
• Develops, maintains, and regularly tests the Business Continuity Plan (BCP) to ensure organizational resilience and preparedness for potential disruptions, including coordination with cross-functional teams to identify critical processes, assess risks, and implement mitigation strategies.
• Leads and coordinates the group’s engagement with internal and external audit teams, ensuring timely and accurate responses to audit requests, facilitating access to required documentation, and tracking the implementation of audit recommendations to ensure compliance and continuous improvement
• Understand how Scotiabank’s risk appetite and risk culture should be considered in activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Partner with other internal stakeholders across the Lines of Business to promote enterprise consistency in messaging.

Reporting Relationships

Primary Manager: Director, Global Procurement Services (GPS) GBS 
Direct Reports: Nil
Shared Reports: N/A

         
Dimensions

• Exceptional written, verbal and interpersonal communication skills.
• Strong analytical ability and problem-solving and organizational skills.
• Effective time management skills with the ability to concurrently manage multiple projects with different deadlines. 
• Understand the wider objectives of procurement and supplier management practices, such as business and strategic goals alignment 
• Excellent stakeholder management skills and comfort in speaking with senior leaders internal and external to the organization 
• Proven ability to lead multiple priorities, adapt to constantly changing business environment, and drive projects to completion 

Education / Experience / Other Information

• University degree in business, finance, other related field; 
• 3 + years’ previous experience in program management, analytics, audit, financial services, or procurement related field 
• Ability to analyze data and draw meaningful insights 
• Experience with budgeting, tracking, for casting and resource allocation procedures 
• Knowledgeable in project management methodology and techniques, performance evaluation, and change management principles 
• Knowledgeable in Audit/regulatory compliance and resolution processes 
• Oral and written fluency in English and Spanish required
                                          

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. 
• Stress may be experienced due to conflicting/changing priorities and tight deadlines. 
• Position requires multitasking across job responsibilities, project deliverables and ongoing just-in-time needs of the Stakeholders. 

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.