Senior Manager, IB Fraud Operational Oversight

ID de la solicitud: 214238

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Purpose

Contributes to the overall success of the International Banking (IB) Fraud Operations teams ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Accountabilities

• Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Lead analysis and reporting on performance of existing IB fraud strategies and identify/escalate fraud risks that are or will become in excess of the Risk Appetite.
• Influence and partner with analytics teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class analytics.
• Own the development of fraud forecasting and provide insight to fraud operations and business leaders. 
• Utilize diagnostics to identify system, strategy and operational issues and initiate action plans to execute on improvements.  Explain variances and recommend remedial actions.
• Assess and drive improvement of Analytics strategies being developed and deployed in new initiatives and system upgrades across IB.
• Identify and leverage new data, adopt new techniques and technology to improve fraud strategy performance. 
• Improve and Initiate detection capability for new and emerging Fraud trends/channels. Identify and escalate gaps in process or technology hindering efficiency and/or effectiveness of the Analytics or Operation teams.
• Provide subject matter expertise and thought leadership from fraud perspective to support bank projects/initiatives.
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impact to the bank.
• Convert analytics insights into recommendations to drive initiatives and ensure targets are attained.
• Lead, in partnership with the Director IB Fraud Operations, the design and implementation of the overall IB fraud management strategic roadmap and future initiatives.
• Develop and maintain productive relationship with key business leaders and other stakeholders internal and external to the organizations such as Risk Management, IT partners, product groups and external partners.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Support Global Fraud Operations strategy development seeking efficiency and effectiveness across global footprint.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.

     Reporting Relationships

Dimensions

• IB responsibility with all IB business units supported.
• Support Fraud technology roadmap and analytics tools (+/- 10 main systems)
• Lead and provide guidance to operations teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class operations strategies.
• Utilize diagnostics to identify system, strategy and operation issues.  Explain variances and recommend remedial actions.
• Support Global Fraud Operations strategy development seeking efficiency and effectiveness across global footprint.

Education / Experience / Other Information

• Bachelor’s Degree in relevant subject matter
• Master’s Business Administration or relevant Graduate studies an asset
• Understanding Banking system/processes and general payments ecosystem
• Bilingual fluency in both English and Spanish mandatory
• Superior operational and analytics abilities that enable complex problems to be broken down into simple understandable components and strategies to be defined and executed.
• Previous experience working as a people manager is required.
• Must be self-motivated, energetic, and results-oriented and be committed to adding value to the organization.
• In addition, the idea candidate would possess:
  • Creative, out-of-the-box thinker, strong analytical and problem-solving skills
  • Excellent verbal, written and presentation skills.
  • Excellent organizational and leadership skills
  • Highly flexible and able to adapt quickly to changing priorities.
  • Experience with Fraud prevention and strategies is an asset.

#LI-Hybrid

Ubicación(s):  Colombia : Bogota : Bogota

Dirección de trabajo: Av. Calle 26 # 92 - 32 
 

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