Title:  Quality Assurance Functional Associate - ScotiaTech

Requisition ID: 211326  

We are committed to investing in our employees and helping you continue your career at Scotiabank. 

Purpose

Contributes to the overall success of the QA / COAT Delivery Center – Agility + Assurance / Quality Assurance in Bogota, Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities 

•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Supervise and co-ordinate testing for projects/releases:

•    Assess UAT projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes.

•    Design UAT test plans; assign and review test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to UAT policies, standards and procedures.

•    Schedule and approve the release of projects into the UAT environment; execute complex test plans and supervise the execution of testing, co-ordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers.

•    Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required.

•    Assess the results of UAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production.
    
•    Transfer application and process expertise to more junior analysts within UAT; provide hands on training on systems, hardware, environment, product, standards, and methodology to test team members; coach, motivate and provide feedback on department and project objectives, conflict resolution, and team building to assigned staff

•    Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews

•    Maintain a thorough and current understanding of a broad range of assigned banking applications, UAT code configuration, system integration, environment resources and code delivery process; provide technical advice to development teams and external suppliers on integration of specific applications within the UAT environment

•    Forecast workday estimates based upon project documentation; monitor resource demands and escalate resource shortfalls or conflicts as required

•    Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to UAT processes in an effort to continually improve overall department efficiency and effectiveness
•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

•    Champions a high-performance environment and contributes to an inclusive work environment. 

Education and experience

•A degree in computer science, IT Business/Management or engineering related discipline is desirable
•3+ years of demonstrable, practical hands on experience as a QA Test Analyst.

•Experience working in QA with Contact Centers (highly desirable)

•Proven work experience in software quality assurance; 
•Strong knowledge of software QA methodologies, tools and processes; 
•Experience in writing clear, concise and comprehensive test plans and test cases; 
•Experience with writing simple or complex SQL queries for data validation (desirable)
•Hands-on experience with both white box and black box testing (desirable); 
•Hands-on experience with automated testing tools (desirable); 
•Experience working in an Agile/Scrum development process (Must Have); 
•Demonstrable, practical hands on experience using Jira or similar tools (Must Have).
•Strong communication skills in both English and Spanish and a demonstrated ability to resolve escalated issues effectively (B2 English Level)
•Ability to deal with ambiguity in a fast-paced environment while managing multiple competing priorities
•Results focused innovator, passionate about the success of the team. 
Working Experience/knowledge of PEGA, Web Applications, Contact Center Applications, and Accessibility testing is a plus.

Location: Bogotá (hybrid) or Colombia (Home-Office)

#LI-Hybrid

Location(s):  Colombia : Bogota : Bogota 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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