Title:  Operational Readiness & Release Management Associate

 Requisition ID: 218839

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

As an Operational Readiness & Release Management Associate, you will be responsible for facilitating the efficient and successful delivery of software releases, ensuring IT operational readiness, actively participating in global release management initiatives, and collaborating closely with the Change Management to streamline the introduction of changes into the production environment. Act as enabler and facilitator in order to provide successful user support to all stakeholders. You will also help ensure that all IT deployments adhere to governing regulations, Scotiabank’s standards policies, processes and procedures for compliance.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• You thrive in a day to day operations type environment that is governed by processes and procedures.
• You don’t shy away from fostering effective communication channels and stakeholder engagement.
• You thrive at identifying and communicating all residual project risks for acknowledgment by appropriate management personnel and work on mitigation strategies.
• You are able to provide constant and tailored training /education of the current processes to end users.
• You are keen at contributing to the development of best practices within the SDLC framework.
• You will elevate team issues and work to overcome implementation obstacles at the functional / workstream level
• Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• Must to have:
  • At least 1-3 years experience working in IT Operations and governance to ensure compliance to banks risk management framework and bank policies.
  • At least 1-3 years experience working in an IT Service Management environment defining service management processes and procedures.
  • Working experience across multiple methodologies and frameworks (e.g. ITSM, Lean Six Sigma, SDLC, Agile)
  • Highly analytical in problem solving with the ability to apply original and innovative thinking.
  • Excellent user operational support skills to aid in the completion of the tasks.
  • Attentive to details and deadlines; ability to manage multiple priorities.
  • Possess strong communication (verbal/written/comprehension) skills in Spanish.
  • Possess strong communication skills in English. 
  • Strong organizational and time management skills.
  • Able to work independently and as a team within a defined scope and pivot when needed.
  • Able to write documentation related to processes, procedures, user guides and training material.
  • ServiceNow experience is a plus.
  • Have a post-secondary education in Computer Science, Information Systems or in a related IT technical field.
  • B1 level of English.
• Preferable:
  • ITIL certification.

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

#LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.