Merchant Fraud Advisor

ID de la solicitud: 267616

Gracias por tu interés en ScotiaGBS, el mejor campus de Bogotá. 

Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño.
 

Purpose

The Fraud advisor – merchant fraud monitoring, has direct responsibility for preventing or minimizing losses to the Bank resulting from fraudulent activity in our different merchant portfolios (Chile, Peru Mexico and English-speaking Caribbean) that the GBS merchant fraud monitoring unit provide services to.  This is achieved by means of a variety of fraud detection tools and performing fraud detection analysis on a 24/7 basis. The incumbent can significantly impact the Bank’s overall performance with respect to fraud losses; therefore, they must possess strong analytical thinking.  The incumbent pro-actively contributes to the department’s fraud prevention strategy through the identification of emerging fraud trends and working closely with the Fraud Merchant Senior Manager in GBS.

Accountabilities 

•    Thoroughly manage the department's operational systems and maintain a good knowledge of credit card, debit card products and merchant deposit accounts. As well as Fraud Management procedures and a general knowledge of all the bank's products and services.

•    Analyze alerts generated in the monitoring tools used, taking timely action to mitigate fraud.

•    Contact merchants if necessary for validation of suspicious movements in their deposit accounts.

•    Provide support to countries with fraud cases, information for investigation or escalation of cases with Fraud Management as required.

•    Validate with countries suspicious activity between merchant accounts.

•    Provide support to Contact Centers via calls or mail with fraud cases and declinations as required.

•    Provide support to affiliated merchants for the validation of suspicious transactions.

•    Report unusual occurrences or fraudulent activity to supervisor and Analytics team.

•    Maintain confidentiality of customer information in accordance with bank policies.

•    Perform other duties arising from Fraud Management matters as assigned. 

•    Fully comply with the customer validation process on inbound and outbound calls.

•    Comply with established Bank regulations and procedures within assigned authority and responsibility.

•    Maintain the required level of service as set forth in the bank's "Service Level Agreement".

Primary Manager:
(Include secondary Manager if applicable)    •    Senior Manager Fraud Merchant Monitoring 
Direct Reports:    •    N/A
Shared Reports (solid/dotted if applicable):    •    N/A
Reporting Relationships (Job Titles only)

 Dimensions
    The incumbent receives periodic supervision with a view to ensuring compliance with established regulations and procedures.
    Routine and some complex decisions regarding the responsibilities of the position are handled by the incumbent, but difficult or contentious issues are referred to the supervisor with recommendations as appropriate.  
    The incumbent works in a standardized environment and in accordance with the practices and procedures described in the branch manuals. He/she is expected to use good judgment in interpreting data and instructions.

     Education / Experience

    English level B1+

    2 years of experiencie  thorough knowledge and understanding of all processes related to credit/debit card and merchant deposit accounts is a Must
    Expert knowledge of the designated systems and any other bank product processing and/or monitoring systems is required.
    Must be proficient in Microsoft Office tools (Word, Excel, etc.).
    Must have good knowledge of Bank regulations, policies, and procedures; good organizational skills and effective communication skills to maintain a harmonious working relationship with Fraud Management center, country and unit staff. 
    Must complete assigned duties effectively and must be flexible in a constantly changing environment (automated systems and procedures).
    Adequate technical training is a Must 

                                    
     Working Conditions

•    Work in a standard office-based environment; non-standard hours are a common occurrence with limited travel globally as required. 

Ubicación(s):  Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.