MIS Specialist Senior

ID de la solicitud: 212251

Estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en ScotiaGBS
 

Purpose 

Contributes to the overall success of the  GBS Retail and Small Business Collections ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Reporting to the MIS Manager, you will be responsible to build the architecture to deliver highly reliable MIS to drive collections strategies and actions across International Banking division.  
 
You are an analytical individual with excellent communication skills; you possess initiative and the ability to handle multiple projects simultaneously. is also responsible for managing activities for the production and tracking of KPI’s, and statistics for follow up, impact analysis of the different Collections strategies. 
 

Accountabilities  

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Assist with the design of applications & reports and ensure automate data collection from multiple sources/report generation process to make it faster and better. 
• Design reports and scorecards to measure, analyze, improve, and control collections performance across international banking providing best-in-class scorecards to benchmark internally and externally operations and portfolio Key Performance Indicators.  
• Perform analytics on Collections and Recovery trends and causes, lead MIS team to embrace the regional “One Best Way” approach.  
• Identify best practices and replicate them across Collections & Recovery Hub’s. 
• Ability to turn data into information, knowledge, intelligence, and wisdom that's actionable and measurable. 
• Monitoring performance of divisional and local initiatives through the analysis of account and payment data and activity and performance data.  
• Compare data from various systems for consistency and work with team members to resolve any discrepancies. 
• Ensure the distribution of accurate reports in appropriate formats in a timely manner. 
• Contribute to the budgeting and reforecasting process as needed. 
• Contribute to fulfill divisional reporting needs including metric standardization, code development, report design and production under a continuous improvement framework. 
• Program reports leveraging SQL, SAS, and other platforms to ensure automation and availability as needed. 
• Build and maintain an effective local collections data management process to acquire, clean, transform, store, and present data, verifying the accuracy of information as per original source. 
• Perform other duties as assigned. 
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment

Reporting Relationships

• Primary Manager: Manager MIS 
• Direct Reports: N/A 
• Shared Reports: N/A 

Dimensions 

• Operates independently day to day and receives direction from the VP, Collections, and liaises with IB/Local Technology as needed. High level of autonomy required in assessing day to day issues to maximize efficiency and optimize costs.  
• Generates add value to data mining, high capacity to deliver insights related to data findings; also, ability to build easy to follow and understand presentations at executive level. 
• Planning ability to manage different projects simultaneously. 
• High communication skills at management level 
• Number of countries supported: +9 countries as at Jan´24 (ScotiaGBS Hub); ScotiaGBS hub currently has ~800FTE. 
• Product mix: mortgages, SPLs, credit cards and small business. 
• Growth markets with target increase in product mix; Collections/IT project work spans cross-border operations, and involves collection system migration as well as ongoing continuous improvement 

Education / Experience / Other Information 

Experience:

• 1+ year of experience in the data management or data architect, with familiarity and comfort in handling large data
• Create models for IA Tools

The following specific skills and knowledge requirements are applicable to the job: 

• Sound understanding of various modelling techniques and comfortable to conduct various testing independently
• Strong knowledge of statistical techniques and proven ability to employ these to analyze large sets of data 
• Ability to effectively utilize relational database and SQL queries for data analysis.
• Proficiency in construction and executing distributed queries from a variety of databases/sources is required
• Hands on programming skills, particularly statistical and database modeling tools (SQL, SAS, R, Python VBA, MATLAB, Angoss Knowledge Studio or similar). Ability to adapt to various programming languages and environments.
• Strong analytical & mathematical background.
• High ability to generate data-based insights. 
• Business intelligence reporting tools i.e. SAS, Business Objects, Power BI 
• Negotiation and analytical skills. 
• High skills on time planning and priorization. 
• Ability to take initiative & work independently.  
• Knowledge of Dialer Campaign strategies. 
• Excellent communication Skills (Verbal & Written). 
• Organizational and motivation skills and the ability to prioritize/delegate.  
• Bilingual – Spanish and English Speaking. 
• Working knowledge of retail credit products. 
• A degree in statistics, computer science, commerce or related discipline 
• Through knowledge of Microsoft Access, Excel, VBA is a plus 
• Knowledge on SAS is a plus

Ubicación(s):  Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.