Title:  Learning Operations Consultant

Requisition ID: 254157

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
 

Purpose
Contributes to the overall success of the Learning Operations / Learning Solutions / GHR Operation globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

•Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
•Serves as first point of contact between employees and various learning teams and business partners to solve employee’s cases received through ASKHR & keeps up to date on learning processes and policy to ensure employee cases are addressed accurately.
•Pulls case management case reports, identifies trends to find root causes and proposes approach to management to minimize inquiries
•Seeks opportunities to collaborate within and beyond one’s own department building an internal network to advance Learning Operation’s goals.
•Advises Learning COE teams and Operations peers of areas of opportunity and proposes solutions to keep integrity of the LMS content.
•Possess deep knowledge of learning programs and a high degree of proficiency working with the (LMS) Learning Management System and the Case management system.
•Configurates learning items in me@sb, sets up programs and curriculum following established standards.
•Understands Learning Operations processes and governance to resolve learning inquiries and issues raised by employees.
•Supports the lifecycle of the Global Mandatory Learning Programs by solving, escalating and directing inquiries from employees
•Helps maintain the HR Solutions Matrix to ensure ASKHR triage process is efficient
•Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
•Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
•Champions a high performance environment and contributes to an inclusive work environment.

Reporting Relationships (Job Titles only)
Primary Manager:
(include secondary
Manager if applicable) Manager, Learning Operations
Direct Reports: N/A
Shared Reports N/A
(solid/dotted if
applicable):

Dimensions
• Supports the Bank’s LMS globally
• Acts as an escalation point for ASKHR learning inquiries and LMS related inquiries/concerns
• Responsible for meeting established SLAs
• Serves as a subject matter expert regarding LMS content administration
Systems: Success Factors/SAP – LMS, Pega, MS Office

Education / Experience /

English Level B1+ Conversational. Writing is a must
Post-secondary Degree or Diploma in a technology related area

• Min 1 year of Experience with SuccessFactors or other major LMS application is considered an asset

• High proficiency with MS Office Suites, particularly Excel, Word and Outlook
• Previous experience in learning management system administration and technical support
• Strong knowledge of Organizational structure and complexity
• Strong skills in supporting and troubleshooting online technology
• Strong communication skills, both verbal and written
• Excellent organization and process definition/management skills
• Flexibility to adapt to a variety of tasks, functions and changing priorities

Working Conditions
• Work in a standard office-based environment; non-standard hours are a common occurrence

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.