Title:  Hire & Onboarding Consultant

Purpose

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals.

• Monitors and triages requests received via our Case Management System to ensure responses are provided with established SLAs.

• Liaise with partners to maintain the integrity of the ScotiaContractor and ensure accuracy of data

input within Fieldglass and Employee Central.

• Provide support to Hiring Managers and Local HR teams globally for contingent worker onboarding, offboarding and management.

•  Drives the internal auditing initiatives to ensure data accuracy and integrity of contingent worker records.

•  Assist with complex inquiries related to contingent workers, resolve escalated inquiries, and provide coverage for overflow work when required.

• Assist the advisors with complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required.

• Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary.

• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire & Onboarding.

• Partner and connect regularly with Hiring Managers and Local HR teams globally to keep providing a high-quality service.

• Assure proper documentation creation and updates based on program changes and needs.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Reporting Relationships (Job Titles only)

• Coordinates and administers onboarding and offboarding activities for Contingent Workers

• Responsible for meeting established Service Level Agreements (SLAs)

• Ensures business continuity for accountabilities under purview, ensuring coverage 5

days/week in assigned schedule.   

• Post-Secondary Degree in Human Resources or Business or pursuing an education in a related

field. At least 1-year of relevant experience in resolving customer service requests or HR related experience

• Knowledge of employee data administration and end-to-end processes.

• Strong knowledge of the Bank’s HRIS systems.

• Deep understanding and knowledge of Bank policies and procedures.

• Strong proficiencies with Microsoft Office.

• Previous auditing experience is an asset.

• Experience leading program initiatives is an asset            

• Strong knowledge of the Bank’s onboarding policies and procedures.

• Strong proficiencies with Fieldglass

• Proven teamwork capabilities; strong relationship management and interpersonal skills.

• Attentive to details and deadlines; ability to manage multiple priorities.

• Experience with transaction processing and data management.

• Experience in conflict/issue resolution.