Title:  HR Ops Training Lead

Requisition ID: 215140  



We are committed to investing in our employees and helping you continue your career at ScotiaGBS
 

Purpose

Contributes to the overall success of the GHRO Department by designing, delivering, and facilitating learning solutions that build and sustain knowledge and skills for all employees in Global HR Operations. The HR Ops Training lead will design innovative learning solutions that incorporate the end-to-end learning cycle (assessment, design, evaluation, and sustainment). The incumbent will design and develop learning solutions using a variety of modalities and technologies including eLearning, instructor-led, virtual Instructor-led, simulations, and performance support resources (job aids, procedures, processes self-directed learning paths).  

Accountabilities  

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 

• Facilitating learning in a professional manner demonstrating the application of adult learning principles 

• Initiating cross training as required in support of process, policy or system enhancements/changes and new launches.  

• Creating learning and performance solutions for systems training, new hire training and new skills training that will meet the learning needs of the GHRO team, ensuring an effective mix of functional and behavioural training.  

• Working with subject matter experts (SME) to ensure learning content is accurate and reflects current processes.  

• Identifying ways to leverage internal resources to improve efficiencies. This includes using (SME) employees to leverage best practices, skills and knowledge.  

• Ensuring all digital learning deliverables meet the bank technology standards and accessibility requirements.  

• Reviewing, revising and curating existing learning content for new hire training and new skills training for existing employees to ensure consistency and accuracy of information.  

• Using instructional design methodologies and techniques to design and develop learning solutions to meet diverse learner needs (utilizing various media including, instructor-led training, e-learning courses, and blended learning solutions).  

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

• Actively pursue effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

• Champion a high performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

Dimensions 

• Support to ~300 team members in Global HR Operations 

• All Business Lines Globally ~90000 

• Supports all service channels (Phone, Email, On Demand, Direct Access) ~30000 per month 

• Working knowledge of HR Systems including Case Management Systems, Core HR, Payroll, Me@Scotiabank all modules  

• Operates independently and collaborates with team day to day  

Education / Experience / Other Information

• +1 year in related or similiar skills.

• Adult Learning Certificate or equivalent relevant working experience. 

• Knowledge of HR Policies, Processes, and Systems.  

• Deep understanding and knowledge of Bank policies and procedures. 

• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat, Power BI. 

• Previous Facilitation experience desired. 

• Ability to demonstrate highly developed facilitation and presentation skills. 

• Demonstrated knowledge of adult learning principles and a variety of design and development principles and methodologies.  

• Demonstrated thorough knowledge of developing storyboards for creation of eLearning programs.  

• Strong interpersonal and communication skills - technical writing skills, with ability effectively communicate technical information clearly and simply to non-technical audiences.  

• Ability to act independently within defined objectives and direction.

• Flexibility to adapt to a variety of tasks and functions and changing priorities. 

• Strong planning, prioritization and time management skills. 

• Proficiency in French or Spanish is considered an asset. 

Working Conditions 

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.