End User Technical Support Analyst

ID de la solicitud: 253110

Gracias por tu interés en ScotiaTech, el nuevo e innovador centro tecnológico de Scotiabank en Bogotá. 

Únete a un equipo ganador que promueve la creatividad y la innovación en un entorno cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño.

 

Purpose

Accountabilities 

• Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communications infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
• Provide technical support related to hardware incidents on technological devices such as computers, printers, peripherals, conference rooms, mobile equipment, and other technology devices.
• Provide technical support related to software incidents such as business applications, web applications, client/server systems, application installations, office productivity tools, specialized software, troubleshooting, and any other required software support.
• Resolve recurring problems related to hardware or software incidents.
• Address all technological requests submitted, coordinating with platform owners and/or application teams as needed.
• Support assigned projects and temporary tasks, interacting with multiple interdisciplinary teams to ensure objectives are met.
• Manage all communication channels enabled for support, such as email, phone, incident management software, mobile devices, chats, in‑person support, and any other channels approved for technical assistance.

Reporting Relationships

Primary Manager: Manager Service & Support
Direct Reports:    NA
Shared Reports  NA

Dimensions NA

Education / Experience / Other Information (include only those that are specific to the role)

• Minimum of 2 years of technical support experience.
• Experience working with corporate technology.
• Technician, Technologist, or Engineer in an IT-related field.
• General knowledge of information systems, software, and applications.
• General knowledge of computer hardware and operating systems.
• General knowledge of networks and server‑provided services.
• Knowledge of VoIP telephony, call recording systems, inbound/outbound tools.
• Strong motivation, leadership, training, and organizational skills with the ability to prioritize, delegate, and handle multiple tasks and situations.
• Time management skills, multitasking ability, and adaptability to changing priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a collaborative management style.
• Required proficiency in a second language (Spanish/English), preferably B2 level.

Competencies

                                        
Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence

​ Ubicación(s):  Colombia : Bogota : Bogota ScotiaTech es una unidad de negocio de ScotiaGBS, un grupo de empresas de Scotiabank, ubicado en Bogotá, Colombia. ScotiaTech fue creado para apoyar diversos sistemas y procesos tecnológicos del Banco. Ofrecemos un entorno de trabajo inclusivo y positivo, además de ventajas competitivas. En ScotiaTech, valoramos las habilidades y experiencias únicas que cada persona aporta y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaTech; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista. ​