Requisition ID: 216006  

We are committed to investing in our employees and helping you continue your career at ScotiaGBS
 

Purpose

The Director of Capital Markets (GBS) Operations is responsible for providing comprehensive leadership and management oversight to local operations in support of Toronto and alignment to its standardized operating model and procedures. The local team will focus on supporting operations portfolios globally and the successful delivery of services as per SLA agreement. This leadership role will oversee a team dedicated to assigned daily servicing activities, activity investigation and remediation, data management, reporting, email communication management and quality assurance. The Director is responsible to ensure the business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, and procedures.

Accountabilities

• Team Management: Lead a team of approximately 100 to 200 employees to ensure timely and accurate processing of production activities for corporate and institutional clients.
• Sustainment: Build and maintain an effective team with robust operational resiliency and contingency.
• Strategic Alignment: Align and support successful deployment of strategic change initiatives by ensuring impacts to local processes are documented, tested and implemented in the required timeframes.
• Reporting & Escalation: Establish regular reporting cadence with local and Toronto leadership to ensure strategic alignment and effective management of key business topics, escalations and resolutions, staffing matters, key metrics, portfolio trends, operational controls and regulatory or audit-related priorities are clearly identified and communicated.
• Operational Support: Provide leadership and direction to the local operations teams, and support to management and leadership in the Toronto group.
• Remediation & Resolution: provide leadership to ensure timely successful resolution of issues, reconciliations and escalated matters to minimize harm to Client experience & risk to the Bank.
• Leadership & management scope includes but not limited to: 
• Email communications & management: Ensure client and business requests are addressed according to establish SLAs.
• Maintain static data quality: Own the accuracy of client information, conducting regular reviews to reduce errors and ensure compliance.
• Oversee daily servicing: Direct all servicing operations, establish KPIs & KRIs to monitor efficiency and accuracy of operational activities and controls. 
• Ensure transactions meet established SLAs.
• Escalations: Ensure all potential impacts to SLAs are escalated quickly and effectively to local and Toronto based leadership to minimize operational, financial and client impacts. 
• Implement quality control measures: Establish quality control frameworks that are aligned to standards to guarantee data quality and compliance, with regular audits and reporting on findings.
• Performance monitoring: Oversee reporting and quality assurance functions to maintain high standards.
• Compliance assurance: Ensure adherence to regulatory requirements and internal policies throughout all operational processes.
• Strategic execution: Collaborate with senior management to align operational activities with corporate goals and objectives. Foster a collaborative team environment with regular feedback loops to continuously improve services that improve operational efficiencies and enhance Client experience.

         Responsibilities

• Set clear performance goals and conduct quarterly reviews to assess team progress and motivation.
• Implement a client feedback mechanism to gauge satisfaction and improve communication strategies.
• Establish clear roles & responsibilities and segregation of duties required to support robust operational controls in systems and team structure.
• Build and maintain effective relationships with business, finance and technology partners to ensure the operating structure is well supported.  Ensure matters are coordinated to support smooth daily production. 
• Provide guidance and senior management oversight for critical and sensitive transactions. 
• Create a training schedule for system updates and regularly assess team proficiency through practical tests.
• Encourage knowledge sharing sessions among team members to leverage collective experience effectively.
• Recognize team members who exemplify outstanding customer service and strong Scotia core values.
• Align to Toronto and GBS standardized reporting process for policy exceptions. 
• Develop effective plans and timelines for resolution.

Education / Experience

• 10+ years of experience with Bank and industry experience in global corporate/institutional environment. Operations and human resource management.
• Functional and product knowledge in global corporate lending, syndicated lending, trade finance, securities settlement, large data remediation, project management, change management,  

• Regulatory and compliance knowledge in Alternative Reference Rates, Knowledge of Bank’s system architecture and infrastructure designs.
• B2-C1

#Li-Hybrid

Location(s):  Colombia : Bogota : Bogota 

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.