Title:  Communications Manager

Requisition ID: 257814  

Employee Referral Program – Potential Reward: $0.00 

We are committed to investing in our employees and helping you continue your career at ScotiaGBS
 

Purpose

Contributes to the overall success of the Global Communications and Technology & Operations teams by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.
The Senior Manager is responsible for building and delivering best-in-class internal and external communications in support of the ScotiaTech leadership team. This includes providing trusted advice and individual support to senior leaders within the Bank. The Senior Manager must also demonstrate a desire to learn and a high degree of flexibility and be both eager and able to take on other initiatives as needed within the broader Enterprise Communications group.
The Senior Manager leads and executes communication strategies that drive understanding and successful execution of Technology and all-Bank objectives and collaborates with internal partners to enhance communication within these businesses. 

Accountabilities 

•    Lead the planning and management of integrated internal and external communications for key Technology and Global CIO and initiatives, contributing to their success by assisting in the development and execution of internal and external communications plans, writing and editing of key communications pieces including business leaders' communications, providing communications advice to business leaders, and measuring success.
•    Works closely with the ScotiaTech leadership team. to develop and drive a compelling narrative, proactively seek out and deliver an internal and external thought-leadership program, and act as a trusted advisor to Country CIOs and Global Heads of Engineering on all matters relating to communications.
•    Drive an external communication plan, working closely with key stakeholders to align messaging with the ScotiaGBS and Scotiabank brand. Identify and assess reputational impacts of campaigns and develop metric to review effectiveness.
•    Lead the planning and execution of external communication campaigns in support of establishing Scotiabank as an employer of choice for top technology talent, with a focus on ScotiaTech and ScotiaGBS in Colombia.
•    Production and management of the ScotiaTech leadership team communications pieces, including announcements, press releases, online content, videos, Town Halls and presentations. This includes working with internal business partners to develop these communications as needed and coordinating and executing the delivery of communications to target audiences (internal and external).
•    Produces and manages the development and enhancement of communications internal websites and other communications channels. Responsible for working closely with stakeholders and technical experts to design and deliver these; conceptualizing and creating, content; and measuring use and effectiveness of digital communications.
•    Owns the development and regular upkeep of the ScotiaTech leadership team communications calendars to maximize the effectiveness of communications across key channels in driving Technology, Global CIO and all-Bank business priorities and communications objectives.
•    Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. 
•    Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
•    Champions a high-performance environment and promotes a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Major Accountabilities

20% A: Communications Strategy & Planning
•    Manage an integrated communication function that engages and aligns employees and external stakeholders with Scotiabank's business goals and Technology's business strategies, values and brand by leveraging diverse and creative delivery channels and methods.
•    Proactively source content and develop strategies, plans, programs and activities that support Technology's strategic priorities and drive business outcomes.
•    Work in an integrated way with the ScotiaGBS strategy. The two brands must be aligned in brand values and how the brands speak externally and internally.

Major Accountabilities

20% A: Communications Strategy & Planning
•    Manage an integrated communication function that engages and aligns employees and external stakeholders with Scotiabank's business goals and Technology's business strategies, values and brand by leveraging diverse and creative delivery channels and methods.
•    Proactively source content and develop strategies, plans, programs and activities that support Technology's strategic priorities and drive business outcomes.
•    Work in an integrated way with the ScotiaGBS strategy. The two brands must be aligned in brand values and how the brands speak externally and internally.20% B: Advisory
•    Provide the Global Head, Technology, Operations and Digital Communications with the communication expertise, advice and service required to successfully deliver programs and initiatives to the ScotiaTech leadership team, the employee population and external stakeholders.
•    Provide leadership to the Global CIO Communication team and business partners to enable high performance, alignment, and employee engagement across Technology's culture.
•    Build and foster relationships with business partners and communication leads globally to ensure Global CIO communication requirements are adequately addressed through communication strategies and project deliverables.
•    Contribute to the development of the broader Global CIO team through relationship development, support and informal mentoring of team members.
•    Contribute to and develop ScotiaGBS's integral strategy in Colombia and DR.

50% C: Execution
•    Create impactful communication content to drive employee engagement, build awareness and align all employees to Technology's strategic priorities.
•    Create content to solidify Scotiabank as an employer of choice for top technology talent externally.
•    Create and maintain multiple internal intranet websites to facilitate two-way conversations with key stakeholders and empower all Global CIO employees to become a performance-oriented culture.
•    Plan, lead and execute internal and external events that align with overall strategic priorities.   Complete Change Management Assessments (diagnostic tools, surveys, small groups) and help project teams understand outputs and key implications.
•    Develop and execute a measurement plan with relevant KPls that drive Technology's Strategic Priorities.
•    Lead and manage multiple projects with conflicting timelines ensuring objectives are met.

10% D: Issues Management

•    Identify key opportunities to streamline processes and scale initiatives across Technology. Identify key and emerging issues impacting senior leadership and employees and work collaboratively with the Global Head, Technology, Operations and Digital Communications to create plans and messaging to address communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education / Experience / Other Information

•    Relevant university degree & certifications English Journalism, Education,
•    Communication/Public Relations, Change Management, Business and Digital Marketing
•    Seasoned professional in change communications, Digital Marketing (social media platforms), event planning, employee engagement, storytelling Bilingual — Spanish & English
•    Minimum 5 years leading change management and communications on large scale or complex initiatives
•    Strong leadership, presentation, writing and media relations skills
•    Demonstrated experience in building and maintaining strong working relationships with a variety of stakeholders across the organization
•    Excellent organizational, planning , anal tical and problem-solving skills
•    Financial Services (Planning/Forecasting/Budgeting) and Technology acumen (Al, Robotics, Automation, Infrastructure, Architecture)
•    Social Media Platforms: Jive and Facebook platforms, HTML
•    Data analytics: Analyze data and translate into insightful trends/messages
•    Suite of Publishing Tools: Adobe Suite (lnDesign, Photoshop, Premier); Microsoft Suite (SharePoint, PPT, MS word, Excel)
•    Ability to select/design appropriate diagnostic tools (surveys, interviews, groups) and identify change implications
•    Assets: Understanding of Project Management, Process Improvement, Business Analysis, Software Development (Agile) methodologies B2-C1 English
•    Digital Experience (social media) PR Background

•    B2+ English level

    
Working Conditions 

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel may be required (based on business needs and safe working conditions amidst the COVID pandemic).

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.