Title:  Business Analyst Specialist

Purpose

Accountabilities 

•   Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
•    Provide front line business support for internal and third-party products and services supported by Global Operations Technology. Providing guidance to other development areas of Global Wholesale Operations, Global Wealth Management, Global Banking & Markets, and Group Treasury.
•    Support Broadridge, Smart Advisor and Webpost applications, supporting new and existing development and support.
•    Contribute to the operational effectiveness and productivity of the Brokerage Processes Team by conceptualizing, evaluating, recommending, and implementing new systems, equipment and procedures identified via user requirements, documentation/reviews and input received from Operations staff and clients.  This includes analyzing the impact new systems will have on the various departments, liaising with users, developing non-standard procedures wherever necessary to adapt new systems and completion of other duties as assigned.
•    Co-ordinate, prepare and execute automated systems testing of a project cycle from the feasibility stage through to the post conversion/implementation stage by developing project action plans, monitoring progress/ logging test activities through Integrated Systems Testing and User Acceptance Testing, recording deviations from plans, preparing test completion reports including recommendations for future improvement.
•    Administer and document internally and externally system-initiated projects and SSRs, Problem Logs, Emergency Change Requests, Project Work Orders, WMSD Intake requests and general system changes including documentation of user requirements, review of design documents, monitoring of schedules and costs and procedural documentation.  This includes providing specialized, departmental training relative to new systems/industry changes and for planning, designing and implementing training programs to meet those needs.

Reporting Relationships

Primary Manager: NA
Direct Reports:    NA
Shared Reports  NA

Dimensions NA

Education / Experience / Other Information (include only those that are specific to the role)

•       Minimum 2 years of financial services industry experience, especially capital markets supporting Operations functions (confirmations, settlements, funding, reconciliations, asset servicing, collateral management or other)
•    Core business analysis skills (problem analysis, Agile and waterfall requirements gathering, traceability matrix, business case prep, etc.)
•    Core project delivery skills, MS Project
•    High degree of initiative, commitment and motivation
•    Excellent team / interpersonal, oral and written communication skills
•    Able to multi-task and to adjust and adapt to changing priorities and tight deadlines
•    Able to work independently using initiative and good judgement

Competencies

                                        
Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence