Title:  Benefits and Leave Experience Advisor

Requisition ID: 225028

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate.

Accountabilities

• Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge

• Enters/processes employee leave status changes in HR systems throughout the leave process

• Ensures data accuracy and integrity of employee records through established internal control mechanisms

• Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders

• Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s)

• Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

Reporting Relationships

Dimensions

Education / Experience / Other Information (include only those that are specific to the role)

Competencies

• Detail Oriented
• Quality Service
• Team Player
• Time Management
   

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Location(s):  Colombia : Bogota : Bogota 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.