Title:  Automation Deployment & Operations Associate

Requisition ID: 251943

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

 

Purpose

As an Automation Deployment & Operations Associate, you will be responsible for supporting the ongoing operations and maintenance activities of RPA bots in production. Your role includes monitoring bot performance, carrying out routine and preventive maintenance, resolving incidents, maintaining up-to-date documentation, and assisting with patching processes. This position plays a crucial part in ensuring both the stability and reliability of the automation ecosystem on a day-to-day basis. 

Accountabilities

• Monitor production bots and proactively identify issues through log analysis and alerting tools.
• Understand the business process, Investigate and resolve incidents independently; escalate complex issues as needed.
• Maintain bot schedules, release records, and support documentation in JIRA and Confluence.
• Participate in knowledge transfer (KT) sessions and document operational procedures for new bots.
• Install and configure required applications in the VM.
• Assist in patching activities by validating bot functionality post-patch and updating documentation accordingly.
• Collaborate with development and business teams to ensure smooth handover of bots into production.
• Generate and maintain Excel-based reports for bot performance and incident tracking.
• Follow prioritization and escalation protocols defined by the Senior Systems Analyst.
• Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
• Monitor environment health, capacity, and execution trends to proactively identify operational risks.
• Support hybrid onsite-offshore collaboration and ensure timely communication across time zones.

Reporting Relationships 

Primary Manager:   Automation Production & Maintenance Senior Manager
Direct Reports:    N/A

Experience and Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
• Minimum 1 - 3years of experience in systems monitoring  or automation operations.
• RPA certifications (preferred but not mandatory), such as:
  • UiPath Certified RPA Associate
• Familiarity with monitoring tools such as Uipath Orchestrator or Pega Robot Manager is an Asset.
• Experience supporting patching activities and validating bot functionality post-patch.
• Proficiency in JIRA, Confluence, and Excel reporting.
• Strong communication and troubleshooting skills.
• Ability to work effectively in a hybrid team model and follow structured support processes.
• Exposure to Agile/Scrum methodologies.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. 
• We are technology partners who help the business transform how our employees around the world work
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We foster an environment of innovation and continuous learning
• We care about our people, allowing them to design how they work to deliver amazing results
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacations. 

Location(s):  Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.