Assistant Manager Capital Markets, Corporate Actions & Dividend and Coupon Income

ID de la solicitud: 257356

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Purpose
Contribute to the overall success of the Asset Servicing team, an operational function within Capital Markets responsible for the accurate and timely processing of dividend, coupon, and other income payments reported by depositories and custodians, ensuring correct and complete payments to clients.
The role involves managing the end-to-end lifecycle (from event capture through final payment) of income events, executing daily operational controls, prioritizing workflow, investigating and resolving discrepancies, and performing timely escalations to meet defined service levels.
The successful candidate will ensure that all activities are carried out in full compliance with applicable regulations, as well as internal policies, procedures, and control frameworks, contributing to a high-quality, client-focused Asset Servicing operation.

Accountabilities
-Promotes a customer-focused culture by motivating the team and partnering effectively with clients and stakeholders, leveraging strong knowledge of Bank processes and systems.
-Maintain high operational efficiency for dividend and coupon income processing by managing daily workflows and staffing, executing controls, investigating exceptions, authorizing assigned transactions, and monitoring pending payments due from depositories/issuers/financial institutions.
-Support the rollout of new processes and systems. Identify issues and improvement opportunities to make processing faster and more accurate. Investigate unusual problems, find the root cause, and implement fixes to prevent them from happening again.
-Provide strong customer service to all business lines by processing transactions accurately and on time, replying quickly and professionally to questions from internal and external clients, and offering clear support and guidance on Income Processing.
-Help develop and motivate the team by setting clear daily priorities, supporting productivity, giving regular coaching and feedback, and ensuring the right training and cross-t-training. Support performance reviews as needed.
-Reduce operational risk and prevent losses by reviewing and approving the team’s work, ensuring daily controls are followed. Make sure the team escalates any potential loss or issue on time, and review/update procedures to keep controls strong.
-Support the department manager by checking and updating/clearing control accounts every day to avoid old outstanding items. Train and cross-train team members as needed, help cover teammates’ tasks during high volumes or projects, and complete other ad hoc duties when required.
-Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
-Create a work environment where the team operates efficiently and follows daily business controls. Ensure the team follows the Bank’s rules and policies to manage operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, in line with the applicable internal frameworks and guidelines.
-Build a high-performance team by creating an inclusive workplace, coaching people day to day, and communicating the Bank’s vision, values, and business goals. Help deliver a people plan to attract, retain, develop, and motivate employees.

Dimensions

• Strong knowledge of dividend and coupon payment processing flows, with deep expertise in international market income payments, including payment best practices and securities market regulations.
• Good organizational skills including the ability to effectively prioritize/delegate and deal with a variety of tasks and situations on an ongoing basis
• Strong data analyst with high attention to detail
• Excellent verbal and written communication skills

Experience

2-3 years of experience in financial services (back office or middle office), including reconciliation processes and basic accounting; strong data analysis skills.
• 2-3 years of Capital Markets experience/knowledge; ideally in Asset Servicing, including processing coupon and dividend payments based on instructions from depositories and custodians.
• Expert knowledge of Income Processing, stock borrow/loan transactions, failed trades, and market entitlement compensations (trade date vs. settlement date), including corporate actions.
• Strong knowledge of entitlement processing systems, including coupon and dividend payment processing, such as DTC, CDS, Clearstream, BNP, Citi, HSBC, and internal systems.
• Excellent technical skills (VBA, SQL, PowerBi, Python, R).

•Advanced English level (B2+ - C1)

Ubicación(s):  Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.