Title:  Application Performance Management Specialist

Requisition ID: 233062

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Application Performance Management Specialist

The GTEP Site Reliability Engineering and Monitoring Tools Team is looking for an energetic and result-oriented Monitoring Tools Specialist. The role is a key position in the technology team. As a Monitoring Tools Specialist, you will work closely with business stakeholders, architects, testing and technology partners to understand business requirements and drive the integration of monitoring solutions to support the overall GTEP strategy. We are investing heavily to become the leader in Monitoring Tools and SRE space, and we are launching multiple initiatives to do so. You will help scale, enable, and drive development excellence as our team continues to deliver innovative solutions to Scotia customers. 

Is this role right for you? In this role you will…

· Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.

· Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments.

· Develop Python scripts to automate monitoring tasks, data extraction, and alerting workflows.

· Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.

· Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation.

· Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements.

· Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap.

· Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan.

· Work closely with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements.

· Create process lifecycle documentation (guides, KB articles, incident playbooks) related to Monitoring Tools, including end-to-end process map.

· Independently investigate ad-hoc issues, propose different options, and drive issue resolution.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

· You have at least 3 years of experience with performance monitoring tools (as end-user, administrator, or technical support). You are familiar with Observability, Network concepts, Cloud solutions, SDLC, Continuous Integration and Continuous Delivery (Scotiabank experience considered a plus).

· You have at least 2 years of experiencie with Dynatrace and Splunk. 

· English B2

· Ideally, you have an Engineering or Computer Science degree, and pride yourself on analysis, logical thinking, and problem-solving skills.

· Understanding of SRE concepts and how Observability Tools can improve to the overall success of resilience and reliability strategy at The Bank

· Basic proficiency in Python scripting for automation and data manipulation.

· Familiarity with cloud platforms (Azure, GCP) and containerized environments (Kubernetes, Docker).

Preferred Qualifications

· Dynatrace/Splunk Certification (any level)

· Experience with other observability tools (Prometheus, Grafana, ELK)

· Exposure to ITSM tools (ServiceNow) and CI/CD platforms (Jenkins, GitLab)

Location(s):  Colombia : Bogota : Bogota 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.