Title:  Insurance Agency Operations Manager

Requisition ID: 264851
Employee Referral Program – Potential Reward: $0.00  

We are committed to investing in our employees and helping you continue your career at Scotiabank.

PURPOSE

The Manager, SIAL Barbados is accountable for driving profitable growth, strengthening distribution capability, and ensuring effective governance of the insurance agency.
The role leads the execution of Property & Casualty (P&C) and Creditor Insurance strategies through the Bank’s distribution network, delivering sustained revenue growth, strong customer outcomes, and full regulatory compliance.
The incumbent operates as a business leader within a matrix environment, influencing Retail Banking, external insurance partners, and internal stakeholders to optimize performance and expand market presence.

ACCOUNTABILITES

     1. Drive Revenue Growth & Commercial Performance

• Accountable for achieving premium, revenue, and profitability targets across P&C and Creditor Insurance portfolios
• Drives business development strategies to increase new business acquisition, cross-sell, and retention
• Optimizes sales productivity, pipeline management, and conversion rates across branch and channel networks
• Identifies and executes opportunities for market expansion, product penetration, and portfolio growth
• Leads annual business planning, including target-setting, forecasting, and growth initiatives

     2. Lead Distribution Capability & Sales Effectiveness

• Builds and sustains high-performing sales capability across Retail Banking channels
• Designs and delivers structured training, coaching, and performance management programs
• Drives adoption of needs-based selling, advisory practices, and sales tools
• Acts as the insurance subject matter expert, providing technical leadership and guidance
• Reinforces a culture of accountability, performance excellence, and customer focus

      3. Manage Performance, Insights & Reporting

• Leads performance management discipline through robust tracking of KPIs and financial outcomes
• Ensures delivery of accurate, timely sales reporting, forecasts, and management insights
• Uses data analytics to identify trends, performance gaps, and growth opportunities
• Implements performance dashboards and productivity benchmarks
• Provides strategic insights and recommendations to senior leadership and stakeholders

     4. Lead Product   & Market Development

• Supports development and execution of product strategies aligned to customer and market needs
• Provides insights on market trends, competitor activity, and customer behaviour
• Collaborates with insurance partners on product design, pricing, and positioning
• Leads go-to-market execution, including product launches, campaigns, and sales enablement
• Drives marketing and customer engagement initiatives to increase product adoption

     5. Ensure Risk Management, Compliance & Governance

• Ensures compliance with regulatory requirements, internal policies, and risk frameworks
• Oversees adherence to sales practices, conduct standards, and customer suitability requirements
• Leads management of audit activities, regulatory reporting, and third-party risk (TPRM)
• Ensures effective handling of complaints, claims escalation, and operational risks
• Promotes a strong risk culture aligned with AML/ATF, compliance, and conduct frameworks

     6. Oversee Operational & Financial Management

• Ensures efficient management of agency operations, financial controls, and reporting processes
• Oversees premium processing, reconciliations, and financial administration
• Manages relationships with insurance partners, ensuring effective service delivery and claims handling
• Supports Board governance, including preparation and presentation of reports
• Drives cost efficiency and profitability through effective expense management

     7. Strengthen Customer & Stakeholder Outcomes

• Champions a customer-centric approach, ensuring high-quality advice and service
• Drives improvements in customer satisfaction, retention, and lifetime value
• Builds strong relationships across Retail Banking, Wealth, Commercial Banking, and external partners
• Acts as primary liaison between the Bank and insurance providers and key stakeholders
• Supports alignment of insurance strategies with broader banking objectives

     8. Shared Accountability Model (Creditor Insurance)

• Accountable for overall Creditor Insurance performance and outcomes
• Retail Banking holds responsibility for execution through branch channels
• Joint accountability for target achievement, campaign delivery, and training integration

EDUCATION/WORK EXPERIENCE/DESIGNATIONS      

Experience & Qualifications

• Bachelor’s degree in Business, Finance, or related field
• Professional insurance qualification (e.g., ACII, AIIC) preferred
• 5–10 years’ experience in insurance, bancassurance, or financial services
• Proven track record in sales leadership, distribution management, and revenue delivery
• Strong knowledge of insurance products, underwriting, and regulatory frameworks
• Experience working in matrix and multi-channel environments

Leadership Competencies

• Drive Results: Delivers strong commercial outcomes and accountability for performance
• Lead & Develop: Builds capability and motivates high-performing teams
• Strategic Thinking: Translates strategy into actionable initiatives
• Collaborate & Influence: Works effectively across boundaries and stakeholders
• Customer Focus: Champions customer-centric decision-making
• Risk & Control Mindset: Embeds strong governance and ethical conduct.

Location(s):   

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.