Title:  Velocity - Tangerine Operations Internship/Co-op - Fall 2024

Requisition ID: 198934

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Term: September 2024 - December 2024

Application Deadline: May 24th, 2024

There's no better way to kickstart your career than to do a co-op or internship with Tangerine! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Tangerine and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).

The Velocity Program is not your average internship or co-op! This is a customized experience that focuses on providing you with the development and tools you need to grow your career. After successfully completing a co-op or internship with top performance, we will work with you to establish your future placements. As a result, you will get to learn, grow, and experiment within different areas of both Scotiabank and Tangerine!

Is this role right for you? In this role, you will:

•  Be working and partnering with multiple stakeholders within the bank and teams such as contact centres, clients, internal operations teams etc.
• Dive deep into process mapping and gap analysis for client related issues and help find solutions.
• Provide recommendations for improvements to processes and procedures that drives operational excellence or a more amazing client experience
• Define the scope and the metrics to confirm success for initiatives in collaboration with stakeholders.
• You will help support with a larger scope of team wide projects and initiatives as needed.

Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:

•  You are currently enrolled in post-secondary education.
• You love to learn and envision yourself working for an international organization that heavily invests in your future.
• You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons.
• You have knowledge in Microsoft Excel and PowerPoint.
•  You have the ability to research, analyze and prepare a report.
• You have Knowledge in SQL series, although not a requirement.
• You are analytical, detailed oriented with strong written and verbal skills.
• You can work on multiple initiatives at the same time.

What’s in it for you?

• You’ll be part of a diverse, collaborative, innovative, and high-performing team.
• In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!
• Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!
• Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.
• You’ll learn about different areas and processes in the bank and how the various functions work.
• You will have exposure to stakeholders within and outside of the team
• You will have the opportunity to learn and collaborate with projects/initiatives within the operations team.
• You will have the opportunity to learn new systems such as chatbot, IVR (interactive telephony system) which are AI based and help develop these tools.

How do I apply?

For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you’re interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below:

1. Complete your PLUM Profile here and save as a screenshot.
2. Complete a short one-way video interview here. 
3. Once you have completed your Plum Profile and one-way video interview, apply to the role. Reminder: when the application asks for your resume, instead upload the screenshot of your PLUM Profile

*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all steps above

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.