Title:  UX Analyst, Digital Wealth - Tangerine

Requisition ID: 242419

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

Reporting to the Head of Digital Experience, Tangerine Wealth, the UX Analyst will play a critical role in defining the strategy and roadmap. Working closely with Digital Product and Product strategy, as well as various research and analytics stakeholder, this individual will be highly analytical and leverage quantitative and qualitative methods to solve complex strategic problems.  

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Execute data analysis to find and present insights regarding client behaviors, needs, and outcomes
• Map client journeys and identify client pain points through user research, acting as an advocate for constant improvement and product roadmap prioritization
• Complete quantitative and qualitative research on strategic themes related to advice and investing, evaluating technology, client, and business objectives and needs to formulate persuasive strategic arguments
• Partner, collaborate, and communicate effectively with digital analytics, database teams, and key partners in the business, technology, and support functions
• Build out a reporting framework for digital experience, influencing tagging and reporting, through to client feedback management
• Identify and leverage 3rd party technologies that will support the digital experience mandate
• Participate in and help to lead discovery around new features, products, client groups, and platforms
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champions a high-performance environment and contributes to an inclusive work environment.
  
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelors or master’s degree requiring use of quantitative and qualitative research methodologies preferred
• Ability to execute basic queries in SQL or equivalent – other basic coding skillsets preferred (e.g. python)
• Experience in strategy and/or financial services consulting considered a plus
• 3+ years professional experience working as an analyst or in adjacent field

What's in it for you?

• Work in a mission-driven culture that prioritizes empowerment, diversity, and continuous learning.
• Join a modern banking environment where design plays a central role in shaping client value.
• Be part of a high-visibility team that is reimagining the future of personal finance in Canada.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
  
  

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.