Title: Senior Manager, Quality Engineering - Tangerine

Requisition ID: 258779

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Reporting to the Director of Quality Engineering & Testing, the Senior Manager – Quality Engineering is accountable for the Quality of Tangerine Technology for various Operations Channels and is responsible for leading one or more teams that will enable and support Tangerine’s enterprise transformation into a technology company through the adoption of best-in-class test engineering and quality assurance practices that deliver effective business solutions.

The role will be responsible for the day-to-day management of permanent and contract staff both on and off shore who support both automation and manual testing. The individual is expected to set team objectives, and strategies and act on it for timely implementation. The role will enable performance, provide guidelines and be a Quality Champion for Tangerine.

Is this role right for you? In this role, you will:

Day-to-day supervision of the test channels and/or testing team, including the overseeing of the following type of testing: Functional Testing (including automation), Integration Testing, Services Testing, Regression Testing, Accessibility Testing, User Acceptance Testing, Production Acceptance Testing and other types of testing as required.
Coach and provide mentorships to testing team members in various areas including business domain, functional testing, automation and non-functional testing while ensuring the test teams are compliant with Tangerine test methodologies and industry best practices.
Manage and lead testing activities for multiple large scale enterprise wide programs/projects for Tangerine that are executed in Waterfall or Agile methodology
Assess the risks associated with the development aspects of each solution/project and define approach for automation, services and manual testing and institute change within the team. Document testing risks and provide mitigation and contingency plans from testing standpoint.
Drive delivery excellence for test channels and/or testing teams under own umbrella by providing governance and continuous improvement, thereby generating high quality outcomes
Collect strategic, technical and operational test metrics. Analyze current defects and test execution trends and extrapolate data for predictive analysis
Work with people of varied level within QE and/or outside of QE Team including Business/Product, Engineering, PMO, Release Management, Design, etc. to meet key objectives and advocate for quality
Accountable for team’s adherence to governance and processes, timely management of any issue or escalation and facilitates overall escalation processes
Manage and review documentation and creating of testing artifacts (e.g., test strategies, plans, estimates, test cases, metrics/dashboard, defects log/report, sign-offs) to ensure artifacts adhere to prescribed standards and audit requirements
Work under the guidance of QE Director and be a participant in discussion with vendors related to testing methodologies, tooling, resources, POCs, etc.
Provide coaching, mentorship, development, recruitment/hiring, resource planning/management, team leadership, input into individual’s performance and development plan

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

University or equivalent experience in Computer Science/Engineerin
10+ years of solid experience working within SDLC/TDLC
8+ years of solid testing experience within the capacity of Software Quality Engineering with at least 2+ year experience managing multiple QE teams
Proficient testing background in the Canadian financial services industry
Experience with IVR / Call Center technologies, Data Warehousing or AML would be an asset
Solid understanding of test process methodologies and tools
In-depth understanding of software development methodologies and practices
Demonstrated ability in managing multiple testing teams for functions/projects.
Experience in managing on-shore, off-shore resource model
Strong analytical skills with ability to structurally challenge assumptions or ideas
Extensive experience test planning and management tooling
Proficient in Microsoft Office (Word, Excel, Access, Power Point, Visio and MS Project)
Competent in/working knowledge with various tools including Defect Management Tools, Requirement Management Tools, Test Management and Planning Tools, Web Content Management tools and concepts, Banking systems and their integration
Hands on experience with Test Automation using Selenium, Cucumber or similar
Proficient within API REST/SOAP testing and experience using related tools, Karate Framework, Postman, RESTAssured, etc.
Experience with CI/CD and related tools and techniques; Jenkins/Dockers/Kubernetes an asset
Proven experience in testing or leading QA teams for AI‑enabled solutions, with a strong focus on output validation, edge‑case analysis, and hands‑on expertise in MCP.
CTFL, ISTQB,CSQA,CSTE good to have

What's in it for you?

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Job Segment: Quality Engineer, Testing, Senior Quality Engineer, QA, Quality Assurance, Engineering, Technology, Quality

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