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Title:  Senior Manager, Fraud Strategy - Tangerine


Requisition ID: 194569

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.


As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.


Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!


Tangerine is looking for motivated, driven and passionate Senior Manager, Fraud Strategy to support the strategic design and execution of Tangerine’s Fraud controls delivery roadmap.


What you will be doing:


As the Senior Manager, Fraud Strategy, you will report to the Director, Fraud Strategy & Governance, and will have primary accountability for the identification and mitigation of Tangerine’s Fraud Risks, with an initial ownership of the Client Intentional and Internal Fraud typologies (and with the potential of expanded job scope to other Fraud typologies).


You will respond to the proliferation of Client Intentional (1st party) loss types, including Scams, Authorized Push Payments etc. by identifying policy and technical capabilities that will mitigate this evolving risk type.


As the strategic owner of Tangerine’s Internal Fraud Program, you will lead the design and execution of the program’s multi-year delivery roadmap to support the scaling of Tangerine’s monitoring capabilities across Tangerine employee footprint.


As the Senior Manager, Fraud Risk Management, you will contribute to the overall success of Fraud Management at Tangerine, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.



Is this role right for you? In this role, you will:


  • Work with cross-functional partners to identify opportunities to strengthen the Bank’s fraud detection and prevention ecosystem
  • Support in the design and delivery of the fraud strategy roadmap; balancing fraud loss prevention with customer experience
  • Identify, consolidate and present key control points and metrics throughout client touchpoints to identify key areas of risk/opportunity. Key stakeholders including some exposure to senior audiences
  • Support the consolidation of fraud insights including gross and net losses and primary fraud trends and types to highlight organizational gaps and opportunities with a primary focus on Internal Fraud and Client Intentional Fraud typologies
  • Support and advocate for the development of robust business and fraud controls to strengthen Tangerine’s Fraud Risk landscape.
  • Directly support New Initiative Risk Assessment as a Fraud Risk subject matter expert to ensure effective challenge of product and service design which may impact Tangerine’s fraud risks; works in collaboration with Fraud partners and business leads to ensure soundness of remediation action plans where control gaps and/or vulnerabilities are identified
  • Lead the development and management of Tangerine’s Internal Fraud Program inclusive roadmap development, requirements gathering and execution of the program etc.
  • Support an operating model where projects with fraud prevention and detection value are sponsored/owned by business lines or technology teams, with prioritization aligned to the Fraud roadmap



Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:


  • University Degree in Business or equivalent
  • Minimum 10 years of financial services experience including retail banking
  • Minimum 5 years of Risk Management (i.e. Fraud, Compliance, Controls etc.) and/or strategy development and execution
  • Experience in consulting, advisory functions and strategy development
  • Strong knowledge of internal / enterprise-wide systems, policies
  • Practical knowledge of leading industry practices related to credit risk management in financial institutions
  • Deep knowledge and understanding of regulatory requirements, expectations i.e. FCAC, OSFI
  • Strong/Expert level communication skills; able to communicate with senior audiences via email, in-person communication and via Microsoft Tools e.g. PowerPoint, excel / strong capabilities in using PowerPoint as the primary executive communication tool
  • Experience dealing with multiple stakeholders and handling concurrent projects
  • Strong analytical, troubleshooting and logic thinking


What's in it for you?

  • You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
  • You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
  • You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.


*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)



Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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