Title:  Senior Manager, External Communications & Community Investment - 18-month contract - Tangerine

Requisition ID: 262482

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What you will be doing:
 

The Senior Manager, External Communications and Community Investment is responsible for driving Tangerine’s reputation and impact through strategic communications and community engagement. This role leads the development, execution, and oversight of integrated external communications and community investment initiatives, ensuring alignment with Tangerine’s mission, values, and Project Forward mandate. The successful candidate will foster long-term partnerships, advance corporate social responsibility (CSR) objectives, and drive measurable outcomes that strengthen Tangerine’s brand, reputation, and business priorities.

Is this role right for you? In this role, you will:
 

• External Communications
  • Set and drive external communications strategy to strengthen Tangerine’s brand, reputation, initiatives, and thought leadership across priority audiences and channels.
  • Lead media relations and external storytelling, including press strategy, drafting and approving materials, managing inquiries, and building strong relationships with journalists and influencers.
  • Oversee content and channel execution, ensuring high quality, consistent messaging across earned, owned and paid media, with input to client and internal communications as needed.
  • Own issues management and crisis communications, providing proactive planning, real time leadership support, and strategic counsel to senior executives on reputational risk and external positioning.
  • Ensure enterprise alignment and operational excellence, collaborating with cross functional teams, Scotiabank, PR agencies, and vendors to deliver consistent, risk managed communications.
  • Measure performance and optimize impact, monitoring media coverage and communications effectiveness, identifying trends, demonstrating ROI, and translating insights into strategic guidance for leadership.
    
    
• Community Investment
  • Set strategy and direction for Tangerine’s community investment program, including defining and evolving pillars aligned to CSR objectives and the Project Forward mandate.
  • Lead end to end program delivery, overseeing the design, execution, and optimization of community programs, sponsorships, volunteering initiatives, and special investments.
  • Own partner selection and governance, including investment decisions, contract negotiation, and ensuring strong oversight, accountability, and effective use of funds.
  • Steward resources responsibly, managing budgets, donation and disaster-relief requests, and compliance with governance and policy requirements.
  • Measure and maximize impact, establishing clear success metrics, reporting outcomes, and applying insights to strengthen future initiatives.
  • Further Project Forward impact by building strong partner relationships, promoting community investment internally and externally, and encouraging employee participation.
    
    

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor’s degree in Marketing, Communications, Public Administration, Social Sciences, or a related field.
• 7-10+ years of experience in external communications or corporate affairs. Experience in community relations, corporate social responsibility (CSR), or a related area is a strong asset.
• Proven leader and people developer, with experience building high performing teams by setting clear priorities, expectations, and development plans.
• Demonstrated success delivering integrated communications and community investment programs from strategy through execution.
• Strong project and stakeholder management skills, able to lead multiple complex initiatives in a matrixed environment.
• Exceptional communication, negotiation, and relationship building abilities, with experience engaging senior leaders, partners, and diverse communities.
• Strategic and analytical thinker, combining creativity, sound judgment, and data driven decision making to solve problems and deliver results.
• Deep understanding of the Canadian media landscape and media relations, including performance measurement and reputational risk considerations.
  
  

What's in it for you?

• You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
• We are creating something game changing and you get to make your mark on it.
• You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
• From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.