Title:  Senior Manager, Enterprise Learning and Development - Tangerine

Requisition ID: 270786

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. 

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. 

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. 

Let’s shape the future of banking together! 

What you will be doing: 

The Senior Manager will partner closely with HR, Talent, business leaders, transformation teams, the existing Service & Sales training function, and key stakeholders across Tangerine and Scotiabank to ensure learning solutions are aligned to business priorities, employee needs, transformation outcomes, and Tangerine’s ambition to enable employees to unlock their full potential and grow their careers.

Is this role right for you? - In this role you will:

• Enterprise Learning Strategy & Governance

• Develop and lead Tangerine's enterprise Learning & Development strategy, operating model, governance framework, and multi-year roadmap.
• Establish enterprise standards, processes, tools, and measurement approaches to support learning effectiveness, capability development, and continuous improvement.
• Establish a learning intake, prioritization, and governance process to assess enterprise learning requests, manage demand, and ensure resources are focused on the highest-value business and transformation priorities.
• Partner with HR, Talent, business leaders, and training teams to identify learning priorities, address skills gaps, and align learning investments to business and transformation objectives.
• Champion a culture of continuous learning that supports Tangerine's employee value proposition, future workforce needs, and strategic priorities.

• Transformation Readiness & Change Enablement

• Lead learning strategies that support enterprise transformation initiatives, including Project Clarity and future organizational change programs.
• Partner with OCM, business, and technology teams to assess learning impacts, capability gaps, adoption risks, and workforce readiness needs.
• Design and implement scalable learning solutions that enable successful adoption of new processes, systems, tools, operating models, and ways of working.
• Integrate learning into broader change, communication, and engagement strategies to improve employee confidence, readiness, and activation.

• Enterprise Capability Development & Employee Growth

• Lead enterprise capability planning and learning programs focused on leadership development, professional skills, onboarding, career growth, and future workforce capabilities.
• Develop learning pathways that build critical skills such as AI fluency, digital confidence, resilience, collaboration, problem solving, and leadership effectiveness.
• Lead practical AI fluency initiatives that help employees understand, experiment with, and responsibly apply AI in day-to-day work.
• Own and evolve enterprise onboarding and orientation experiences, ensuring employees have the knowledge, resources, and support required to succeed.
• Curate and optimize learning resources, knowledge management practices, and development opportunities that enable employees to grow and unlock their full potential.
• Partner on the evolution of learning platforms, content libraries, knowledge hubs, and self-serve employee learning experiences to make development resources easier to access, navigate, and apply.
• Apply a learner and user-experience mindset to design practical, intuitive, and easy-to-adopt learning products, resources, and development journeys.
• Facilitate learning sessions, workshops, leader discussions, and employee enablement moments with the ability to jump in and create practical, engaging experiences for different audiences.
• Connect learning pathways to career development, internal mobility, and future skills to help employees build capability, unlock potential, and grow within Tangerine.

• Stakeholder Partnership, Advisory & Continuous Improvement

• Act as a trusted advisor to leaders, HR, Talent, OCM, and business partners on learning, capability development, and workforce readiness.
• Build strong partnerships across Tangerine and Scotiabank to align learning priorities, leverage expertise, and reduce duplication.
• Support leaders in fostering learning within their teams through practical tools, coaching, and capability-building initiatives.
• Establish and monitor metrics to measure learning effectiveness, capability growth, adoption, and business impact, using insights to drive continuous improvement.

• Measurement, Reporting, and Continuous Improvement

• Establish metrics to measure learning effectiveness, adoption, engagement, capability growth, and business impact.
• Monitor learning program performance and use data to identify gaps, risks, opportunities, and areas for improvement.
• Create reporting and insights for senior leaders on enterprise learning priorities, progress, outcomes, and future needs.
• Prepare executive-ready updates, insights, and recommendations for senior leadership governance forums, highlighting capability gaps, learning progress, workforce readiness, risks, and required decisions.
• Conduct retrospectives and post-implementation reviews to assess the effectiveness of learning initiatives and identify lessons learned.
• Use employee feedback, readiness insights, participation data, and business outcomes to continuously improve learning programs and resources.

• Risk Management

• Understand how the company’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Ensure learning strategies and programs reflect appropriate consideration of operational, compliance, regulatory, conduct, privacy, AML/ATF/sanctions, and reputational risk.
• Partner with Risk, Compliance, HR, Legal, Technology, and business SMEs as required to ensure learning content is accurate, responsible, and aligned to enterprise standards.
• Promote responsible adoption of new tools, processes, systems, and AI-enabled ways of working.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, Business Administration, Adult Education, Instructional Design, Change Management, or equivalent experience.
• 5+ years of experience in Learning & Development, Organizational Development, Human Resources, Change Management, Talent Development, or enterprise capability building.
• Experience building or scaling learning programs, learning strategies, or enterprise capability development initiatives.
• Experience supporting large-scale transformation, technology adoption, operating model change, or enterprise-wide change initiatives.
• Experience partnering with senior leaders, HR, business stakeholders, and subject matter experts to assess learning needs and deliver practical development solutions.
• Experience designing learning programs across a variety of formats, including facilitated sessions, digital learning, toolkits, leader guides, self-serve resources, communities of practice, and blended learning journeys.
• Strong facilitation experience, with the confidence and flexibility to step in and deliver learning sessions, workshops, leader discussions, or employee enablement moments as needed.
• Experience designing inclusive, accessible learning experiences that support diverse employee needs, learning preferences, and accessibility requirements.
• Experience developing learning measurement approaches and using data to improve learning effectiveness and business outcomes.

Skills and Competencies:

• Strong enterprise learning strategy, capability planning, and program design skills.
• Strong understanding of adult learning principles, instructional design, change management, and employee adoption.
• Ability to translate business strategy, transformation priorities, and complex content into clear, practical learning experiences.
• Strong stakeholder management and influencing skills, with the ability to partner across multiple teams, functions, and levels of leadership.
• Ability to operate in ambiguity, build structure, and create momentum in a fast-paced transformation environment.
• Strong communication, facilitation, storytelling, and presentation skills.
• Comfortable being hands-on in facilitation, including jumping in to lead sessions, guide discussions, adapt content in the moment, and create engaging learning experiences for different audiences.
• Data-driven mindset, with the ability to use insights, feedback, and metrics to inform decisions and improve outcomes.
• Comfort and confidence adapting to new tools, technologies, and ways of working.
• AI fluency and curiosity about emerging skills, digital enablement, and the future of work.
• Growth mindset with a strong commitment to continuous improvement, inclusion, and employee development.
• Strong understanding of inclusive and accessible learning design, with a commitment to creating development experiences that are equitable, practical, and easy to engage with.
• Strong project management and prioritization skills, with the ability to manage multiple enterprise priorities at once.
• Ability to foster trust, collaboration, and alignment across diverse stakeholder group

Learning & Development Expertise

• Enterprise learning strategy and governance.
• Capability assessment and skills gap planning.
• Learning needs analysis and learning journey design.
• Transformation learning and adoption enablement.
• Leadership and professional development.
• Orientation and onboarding program ownership.
• AI fluency and future skills learning pathways.
• Learning resource curation and knowledge management.
• Measurement, reporting, and continuous improvement.
• Hub-and-spoke operating models and SME partnership approaches

Preferred Qualifications:

• Experience in financial services, technology, digital banking, or another fast-paced, highly regulated environment.
• Experience supporting enterprise transformation or large-scale technology implementation.
• Certification or education in Learning & Development, Instructional Design, Adult Education, Organizational Development, Change Management, Prosci, CCMP, coaching, leadership development, or related disciplines.
• Familiarity with learning platforms, digital learning tools, AI-enabled learning resources, knowledge management tools, and employee experience platforms.
• Experience building programs that support leadership capability, culture activation, employee engagement, and future skills.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.