Title:  Senior Manager, Data Governance & Quality - Tangerine

Requisition ID: 272165

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. 

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. 

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. 

Let’s shape the future of banking together! 

What you will be doing: 

Contributes to the overall success of Tangerine Data & AI Strategy and ensures compliance with regulatory requirements. Senior Manager Data Governance & Quality supports the Director to design, implement, and operationalize the data quality framework and data quality issue management across business lines. The role ensures that critical data elements are accurate, complete, consistent, timely and fit-for-purpose to support regulatory reporting, analytics, AI projects and strategic decision making.

Is this role right for you? - In this role you will:

• Championing a client- obsessed culture
• Leveraging a growth mindset, embracing learning and continuous improvement
• Contributing to a dynamic workplace fostering trust, integrity and inclusion
• Removing obstacles to drive momentum across teams
• Support the implementation of data risk management and governance practices to meet internal policy requirements and evolving regulatory expectations.
• Support the execution of the enterprise Data Quality Management Framework, including the design, enhancement, and validation of data quality rules and controls across critical data elements (CDEs).
• Implement and oversee data quality issue management process, ensuring clear ownership, SLA tracking, escalation, and timely resolution of issues.
• Partner with business lines to support remediation of data quality issues and monitor ongoing data quality performance, trends, and risks.
• Collaborate with business leads, data custodians and Data Office to embed data quality controls and support consistent implementation of data policies, standards, and procedures.
• Provide guidance to business lines on data quality best practices and support the identification and resolution of data-related issues.
• Support stakeholder management, reporting, and governance activities, including coordination of meetings, development of presentation materials, and facilitation of domain-level data quality forums and working groups.
• Identify, recommend, and support process improvements and automation opportunities to enhance operational efficiency and effectiveness across data quality monitoring and remediation.
• Work closely with enterprise data governance, senior management, and business and technology stakeholders to support data management initiatives across the organization.
• Champion a data-driven and customer-focused culture, actively share knowledge to support team development, and contribute to a high-performance, inclusive work environment while supporting other priorities as required.
• Supporting teams through transformation activities

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Comfort and confidence adapting to new tools and ways of working
• AI fluency
• A craving to contribute to a high-performing team
• Ability to drive results in periods of change
• Track record of fostering an inclusive culture
• Knowledge of data governance / data management processes and best practices
• Experience managing data governance, data quality, audit, regulatory, compliance, or risk-related issues through remediation and closure.
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities.
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization.
• Well developed written and verbal communication skills, with the ability to clearly translate data quality and data management issues into business impact for non-technical stakeholders, engage with business stakeholders and audience at all levels.
• Working knowledge of data management concepts, processes, and tools (e.g., Collibra, Governance Console)
• Experience with Google Cloud Platform (GCP) ecosystem including BigQuery is considered an asset.
• Knowledge of AI governance frameworks, responsible AI practices, and emerging regulatory expectations related to AI-enabled banking processes.
• Experience supporting governance intake, risk/control assessment, documentation, and stakeholder coordination for data, analytics, automation, or AI initiatives.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.