Title:  Senior Manager, Client Journey Insights - Tangerine

Requisition ID: 236163

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

The Senior Manager, Client Journey Insights will be responsible for leading and contributing to strategic and analytics initiatives, focused on increasing Client quality, acquisition, primacy, and x-sell. This role will contribute to Tangerine’s Client strategy development by building analytic framework and conducting business/statistical analyses to identify opportunities to drive higher client engagement. The incumbent will possess an excellent balance of analytical and communication skills (i.e. a poet and a quant) and will support all aspects of Client & Product analytics.

Is this role right for you? In this role, you will:

• Lead a team of high-performing Analytics/Insights Managers & Analysts to deliver comprehensive & actionable insights attain Client Growth objectives 
• Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance  
• Lead analytic projects to identify opportunities for our key focus areas: 
  • X-sell & Up-sell 
  • Product Engagement & Feature Utilization 
  • Client Retention 
  • Client Profitability 
  • Campaign & Contact Optimization 
• Develop and maintain various scorecards for different stakeholders 
• Prepare monthly and quarterly performance reports/packages for executive audience  
• Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives
  
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 7 years of progressive and hands-on Client Insights experience within Telco, Banking, Retail or Technology industry 
• Sound knowledge of banking and retail credit products  
• Experience in managing complex Client Insights projects end-to-end  
• Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS 
• Strong data visualization skills using tools such as Looker Studio and Tableau 
• Expert user of PowerPoint and Excel 
• Experienced with Excel/spreadsheet automation 
• Ability to explain complex analytic concepts and findings to non-technical audience 
• Ability to clearly articulate “so what?” both in writing and verbally 

What's in it for you?

• Help lead the design of Canada’s most innovative digital wealth experience.
• Work in a mission-driven culture that prioritizes empowerment, diversity, and continuous learning.
• Join a modern banking environment where design plays a central role in shaping client value.
• Be part of a high-visibility team that is reimagining the future of personal finance in Canada.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.