Title:  Senior Manager, Business Intelligence - Tangerine

Requisition ID: 271293

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. 

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. 

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. 

Let’s shape the future of banking together! 

What you will be doing: 

The Tangerine Data & Analytics team is looking for a strategic and hands-on Senior Manager, Business Intelligence to lead the next generation of reporting, metrics, and self-serve analytics across the bank. As Tangerine grows on the Engine platform, this role will help rebuild and modernize management and functional reporting, set enterprise standards for a shared business metrics layer, and lead conversational analytics as a core part of the Analytics 2.0 vision. The successful candidate will bring strong business judgment, technical depth, and the ability to turn complex data needs into simple, trusted, and scalable solutions.

Is this role right for you? - In this role you will:

• Reporting Modernization
  • Lead the optimization and rebuilding of management and functional reporting as the Engine platform launches and grows.
  • Create reporting solutions that are simple, reliable, and easy for business teams to use.
• Shared Business Metrics Layer Standards
  • Lead the development and execution of enterprise standards for a shared business metrics layer that centralizes key business metrics across Tangerine.
  • Partner with business and analytics teams to define common metrics, data elements, and measurement rules.
• Metric Continuity and Governance
  • Ensure key metrics built using Engine data remain consistent with legacy reporting so historical trends and analysis remain reliable.
  • Identify legacy metrics that cannot be recreated in Engine and escalate them appropriately or help prioritize required changes.
• Conversational Analytics
  • Lead the execution of conversational analytics, one of the three pillars of Tangerine’s Analytics 2.0 vision.
  • Help business users access trusted insights through intuitive, natural language analytics experiences.
• Agent Standards and Evaluation
  • Set standards for how employees and analytics professionals create, train, and manage domain specialist agents.
  • Define key inputs for agent creation and management, including table schemas, few-shot examples, golden sets, evaluations, and agent performance measurement.
• Strategic Leadership
  • Act as a trusted advisor to business leaders on reporting, metrics, self-serve analytics, and agent-enabled insights.
  • Build practical roadmaps that connect business priorities with scalable analytics and business intelligence solutions.

• Communication & Change Management

• • Communicate clearly with technical and non-technical audiences, including senior leaders.
  • Lead through change and help teams adopt new reporting, metric, and analytics standards.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Education

• • Master’s degree or higher in Statistics, Mathematics, Economics, Business Administration (MBA), or a related field.

• Experience & Skills

• • Strong experience in business intelligence, reporting, analytics, data management, and performance measurement.
  • Proven ability to lead teams, set standards, and work across business, analytics, data, and technology teams.
  • Experience modernizing reporting infrastructure and building scalable self-serve analytics capabilities.
  • Strong understanding of shared business metrics layers, common business definitions, and data products.
  • Experience with conversational analytics, AI-enabled analytics, or agent-based analytics solutions is an asset.
  • Ability to define standards for agent inputs and quality management, including schemas, examples, golden sets, evaluations, and performance measurement.
  • Excellent communication, stakeholder management, critical thinking, and execution skills.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.