Title:  Senior Digital Product Manager - Digital Product & Experience - Tangerine

Requisition ID: 266973

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. 

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. 

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. 

Let’s shape the future of banking together! 

The Role:

Tangerine is looking for a motivated and strategically-minded Senior Digital Product Manager - Digital Product & Experience to drive the Digital Onboarding Funnel Conversion.

Reporting to the Director, Digital Product & Experience, you will be responsible for defining, managing and optimizing key areas of Digital Onboarding Funnel conversion and play a pivotal role in enhancing the overall customer experience. You will work with and inspire agile teams, and work in close collaboration with cross-functional stakeholders to deliver high quality and impactful product enhancement, user centric solutions, and seamless customer interactions.

Is this role right for you? - In this role you will:

• Develop the vision and roadmap for owned areas, and create/maintain a detailed product backlog; end-to-end ownership of optimization across the onboarding journey.
• Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process
• Play a leadership role with the delivery team to ensure that high quality and creative solutions are implemented for challenging problems
• Facilitate creative problem solving on a day-to-day basis no matter the circumstances, working closely with development on implementation challenges, turning ambiguity into clarity in a fast-paced environment
• Engage and partner with key stakeholders to support common understanding and vision across the organization
• Communicate with the business stakeholders and take responsibility for building “the right thing”
• Use OKR and digital product metrics to identify data driven optimization across the funnel
• Lead cross-functional teams to conceptualize, define and implement new features
• Author, refine and approve backlog items, with clearly articulated business objectives
• Prioritize features to best achieve business goals, ensuring sufficient depth of groomed items for development consumption and commitment
• Ensure business objectives are clearly defined and the team understands the scope and expectation of work

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• University or College degree
• 7+ years related experience in digital product management or technical solution delivery
• 3+ years experience with mobile platforms
• 3+ years working in an agile scrum team in a Product Owner capacity
• Design or BA experience is an asset
• Working knowledge of software/ mobile application development is an asset
• An Agile “mindset” and the flexibility to adapt to new and evolving environments
• Excellent delivery skills, with proven accomplishments leading cross-functional projects
• Data-driven approach to problem solving to resolve complex issues and drive actionable outcomes
• Deep passion for first class customer experiences, innovation and delivering software
• A positive attitude, thirst for knowledge, team oriented, pragmatic, willing to fail
• Enthusiastic, thorough, inclusive and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment.
• Eager to mentor, teach, share and learn

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.