Title:  Manager, Product Enablement, Analytics & Support - Tangerine

Requisition ID: 262232

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Purpose 

The Manager, Product Enablement is responsible for supporting Client Solutions & Retail Banking initiatives (Deposits, Lending, Payments & Partnerships) by driving structured planning cycles, strengthening project execution through operational support, and leveraging data-driven insights to inform strategic decisions and business cases. This role provides operational and analytical support for the enablement function—ensuring key project tasks are executed on time and recommendations/decisions are grounded in data and supported by solid business rationale. 

Accountabilities 

Project Management & Administrative Support 

• Provide project management and administrative leadership across multiple initiatives, ensuring timelines, risks, and dependencies are actively managed 
• Partner with product, technology, and business stakeholders to streamline delivery processes, reducing bottlenecks and improving time-to-market 
• Establish and maintain project governance frameworks, tools, and reporting standards 
• Provide end-to-end project coordination (timelines, risks, dependencies, status reporting) 
• Support product teams with documentation, meeting cadence, and stakeholder communications 
• Identify and remove operational bottlenecks to improve delivery efficiency 

Data Analysis & Business Problem-Solving (Continuous Improvement) 

• Conduct data analyses to identify performance gaps and growth opportunities, delivering actionable insights to inform product and operational decisions 
• Analyze process performance using data-driven techniques and Six Sigma tools identifying root causes and recommend/implement measurable improvements 
• Build executive dashboards and reporting to track KPIs, portfolio health, and initiatives’ progress 
• Analyze product, customer, and operational data to identify trends, gaps, and opportunities 
• Build dashboards, reports, and presentations for leadership visibility 
• Collaborate with analytics teams to define data requirements and measurement frameworks 

Process Mapping & Design 

• Map current and future-state processes applying Lean principles to reduce cycle time, eliminate waste and improve quality outcomes 
• Document existing Client Solutions key product processes and build/maintain a repository of SOPs for audit readiness 
• Update SOPs and other key process documents when policies/processes are created or amended 

Annual & Quarterly Planning Exercise 

• Support the annual/quarterly planning cycle for Client Solutions, translating strategic priorities into product roadmaps and executable delivery plans across cross-functional teams.  
•  Drive portfolio visibility and execution discipline by implementing standardized tracking, status reporting, and governance frameworks. 
•  Facilitate discussions to turn strategic priorities into actionable roadmaps, milestones, and deliverables. 
• Manage/report on Clients Solutions operating budget. 

Business Case Development 

• Drive development of business cases for Product Enablement initiatives, including financial modeling (ROI, cost-benefit analysis, payback period) 
• Strengthen decision-making by quantifying impact, risks, and assumptions for new product enablement initiatives and enhancements 
• Analytics/segmentation analyses and support for partnerships (new/existing) 
• Prepare executive-ready materials to support investment decisions 

Skills/Experience 

• Bachelor’s degree in Business, Finance, Economics, Engineering or related field 
• 3-5 years of experience in product enablement, product operations, project/program management or related roles within digital banking, fintech or financial services 
• Advanced analytical and problem-solving skills, with experience using data to inform decisions and solve business challenges 
• Strong background in project/program management, with demonstrated ability to manage multiple initiatives, timelines, dependencies and risks in a fast-paced environment 
• Proven experience leading annual and quarterly planning cycles, including roadmap development, OKR alignment and cross-functional coordination 
• Proficiency in data analytics tools and reporting tools (e.g., Excel, Google Cloud Platform, SQL, Tableau, Power BI or similar) 
• Experience developing business cases and financial models 
• Solid understanding of digital banking products, customer journeys, and regulatory considerations 
• Demonstrated ability to build executive-level presentations and communicate insights clearly to stakeholders 
• Experience working in Agile or hybrid delivery environment 

Preferred 

• MBA or equivalent post-graduate degree (asset) 
• Certifications such as PMP or PRINCE2  
• Certified in Six Sigma and experienced in tools such as process mapping, root cause analysis and statistical analysis 

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.