Title:  Manager, Fraud Analytics

Requisition ID: 257625

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As the Manager, Fraud Analytics, you will contribute to the overall success of the Fraud Management Group in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. The Manager ensure all activities conducted are following governing regulations, internal policies and procedures. The Manager will also proactively contribute to the Fraud strategy by applying advanced analytics techniques to enhance fraud mitigation capabilities for multiple products across the Canadian Retail portfolio, including Credit Cards, Unsecured Lending Products and Mortgages.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Develop, execute and monitor fraud strategies for unsecured and secured lending products, leveraging best in class analytics
• Report regularly on performance of existing fraud strategies deployed in Canadian Banking
• Identify improvements of existing fraud strategies, procedures and policies
• Maintain performance reporting and liaise with business partners to assess trends that may impact the business
• Identify opportunities for improvement with focus on risk/return while ensuring alignment with Fraud Operations teams
• Identify and escalate fraud risks that are or will become in excess of the Risk Appetite
• Leverage data mining tools (Python or R) to formulate fraud strategies that minimize fraud losses while maintaining a positive customer experience and controlling operating costs
• Lead / participate in the identification, development and implementation of new initiatives
• Contribute to and support a variety of projects and initiatives across the Fraud Management Group
• Participate in discussions with IT partners and vendors on requirements and solution design
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• A University degree in statistics, mathematics or computer science
• 3 years + analytical experience preferred including statistical analysis, ideally related to Fraud Analytics or Risk Management
• 3 + years in strong coding, organizing and manipulating large amounts of data. SQL and Python is required
• Experience with PRM or similar fraud platform strongly desired, not required
• Knowledge of payment industry (payment network, processing platform) strongly desired.
• Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills
• Strong communication skills essential with clients, vendors and management
• Must be self-motivated, energetic and results-oriented and be committed to adding value to the organization

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.