Title:  Head, Fraud Management & Collections - Tangerine

Requisition ID: 196965

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

As the Head, Fraud Management & Collections, you will report to the Executive Vice President and Chief Executive Officer (CEO) at Tangerine. You will have the overall accountability for the strategic direction, leadership and oversight for Fraud Management, Fraud Operations, and Credit and Collection Strategy in Tangerine, ensuring business strategies, plans and initiatives are in compliance with governing regulations, internal policies and procedures. You will be accountable for the development of Tangerine’s fraud prevention and detection strategies, policies and programs across its broad base of products and delivery channels, as well as initiatives to safeguard the reputation of Tangerine, maintain customer confidence and minimize losses to the Bank. You will also continue to evolve the Fraud Management and Operations strategy to mitigate fraud risk and fraud loss.

Is this role right for you? In this role, you will:

• Partner with the Collections & Recovery team to evolve the operating model structure working with third party solution provider and internal partners to design the strategy.
• Lead the design, development, and sustainment of fraud management strategies, policies and programs intended to reduce the Bank's exposure and minimize losses resulting from criminal activity across a broad range of complex products and delivery channels.
• In conjunction with Fraud senior leadership team, be responsible for the long-term strategic direction of Fraud management, and design & implementation of the overall fraud management strategic roadmap and future initiatives.
• In conjunction with the Credit Risk Execution leaders, contribute to the credit risk and collection execution strategy, ensuring profitable growth through acquisition, primacy, line management and cross selling, while optimizing debt and minimizing churn.
• Leverage and continually monitor fraud prevention and detection technology to ensure ongoing effectiveness in detecting fraudulent activity. Ensure reporting and key metrics are established, reviewed, and leveraged as part of the management of the function. Work with Fraud Analytics resources in Global Fraud Management.
• Lead the monitoring and reporting of fraudulent activities and the communication with customers, partners, and stakeholders.
• Lead incidents when appropriate, leveraging support from the Cyber Fraud Incident team within Global Fraud Management
• Overall management of the Tangerine Fraud Relationship Management; and provide governance on fraud key metrics (KPIs and KRIs) to measure fraud exposure and the effectiveness of fraud mitigation strategies.
• Collaborate with business leaders to proactively identify threats, vulnerabilities, and operational gaps, addressing emerging trends.
• Provide advice and counsel to the Bank's Senior Management and Business Line Management in the assessment and management of fraud issues to ensure business decisions balance business growth and fraud risk management; and partner with other key stakeholders in Tangerine to ensure adherence to policies and procedures.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Minimum 5 years of experience in deep fraud management, with demonstrated expertise in developing and implementing fraud prevention strategies using analytics while overseeing fraud operations
• Proven track record of strong leadership experience, including managing large scale teams
• Post-Secondary Education with a minimum of 10 years of relevant experience (or equivalent business-related experience) at the executive level.
• In-depth knowledge of laws and regulations associated with Fraud Management and a process of keeping abreast of criminal trends to identify and act upon current / potential risks to the Bank and its assets.
• Excellent written and verbal communication skills to interact with Bank’s Executive Management team, industry/regulatory bodies and peers at other financial institutions.
• Previous experience working in a digital or large bank is considered as an asset

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

#LI-Hybrid

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.