Title: Fraud Processing Specialist
Requisition ID: 234558
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
About the role
What you'll be doing...
The Fraud Processing Specialist, will assist in all processing and problem resolution as related to customer transactions generated Fraud teams, with an emphasis on quality and integrity of work, observing established timeframes for all work to be completed with the agreed service level.
Contributes to the daily processing of payment items within the bank related to Fraud.
Is this role right for you? In this role you will:
- Monitor, support and processing of all daily Fraud requests
- Ensure timely processing of team emails, team email inboxes.
- Reconcile daily processing work
- Responsible for the training/support of new associates.
- Assist in solution management dedicated to providing a positive work environment, foster teamwork, growth and maintaining high team morale.
- Be fully knowledgeable with respect to Tangerine products, services, policies and procedures.
- Participate in testing and development of training material as required by the business.Sound knowledge of clearing and settlement process end to end (CPA clearing process)
Do you have the skills that will enable you to succeed in this role?
- At least 1 year of customer service experience, paired with a desire to ensure customer satisfaction.
- Excellent verbal and written communication skills.
- Computer literacy and can navigate between multiple applications and systems
- A high school diploma or equivalent; post-secondary education is preferred
What’s in it for you?
- 4 weeks of paid training
- Fully remote (whitin Canada)
- An inclusive working environment that encourages creativity, curiosity, and celebrates success!
Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
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