Title: Director & Head of Digital Experience

Requisition ID: 229735

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

Purpose

This role is a leadership position which imagines, creates and operationalizes Tangerine’s mission to reinvent banking and wealth experiences digitally, while advancing Tangerine’s strategic digital objectives including: building world-class digital experiences, delivering financial service innovation and supporting modernization efforts.

The candidate will lead our digital product and experiences, client journeys across channels, and enabling capabilities across our digital wealth (spend, save, borrow, invest) portfolios. They will set the vision and lead the strategic build of the Digital Wealth experience, balancing the needs of the business and our clients. They will lead multiple cross-functional agile squads to ensure delivery against the Bank’s key business objectives including revenue growth, client growth, and operational excellence. The Head of Digital Experience will ensure Digital Wealth products and experience are aligned with core Tangerine banking business and the “Shore Up the Foundation” strategy.

Is This Role Right for You? In this role, you will:

Team Leadership

Builds and serves a highly effective and cohesive digital product team and their respective cross-functional agile squads to ensure execution of business objectives and strategic KPIs.
Building an advisory cadence with the leadership team and providing a consistent view on portfolio performance and squad progress to ensure visibility and address any key risks and issues.
Serve as the primary source of key communications- product updates, clear definitions of the targeted capability and experience, the intended value to the Client, and delivery progress and outcomes.

Portfolio Leadership

Lead overall strategy, roadmap and execution for respective agile team’s portfolio and digital products.
Define and monitor strategic OKRs to measure business outcomes and team success.
Collaborates, and closely partners with our engineering and analytics organizations to drive a data-driven product-development approach through product discovery, research, product experimentation and validation.
Responsible for communicating the “big picture” across squads to ensure prioritization aligned to business priorities and strategy.
Understand competitive best practices, external trends and integrate them in product strategy and inform best in class journeys

Client/Digital Leadership

Drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Deeply understand client needs and presents product experience and features to business stakeholders and end users for feedback.
Communicates, collaborates and partners with Tangerine stakeholder groups such as Client Solutions, Marketing, Operations to co-create product experiences and journeys, making it easier for clients to discover, buy, use, manage and support Tangerine products across digital channels
Be an agent of change by advocating for and sharing agile principles and practices across the organization.
Empowers the agile squads to work effectively and get things done; helps the squads navigate internal stakeholders and situations. Facilitate creative problem solving and addressing roadblocks through executive alignment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

University or College Degree in Business, Marketing or Technology
10+ years related experience in digital Product Management, Digital Design (UI/UX), Marketing or Technology preferred.
Excellent project delivery skills, with proven accomplishments leading cross-functional projects and teams.
Facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes.
Previous work experience with significant accountabilities relating but not limited to:

Digital Product management
Design (UI/UX), Design Thinking, UI/UX Research
Leading IT and business teams
Influencing senior executive decisions

Experience in a technology company or top-tier technology consulting firm an asset.

- Experience with Agile tools such as Jira, Confluence, etc.
- Master's / MBA considered an asset.
Professional Certification

Certified Scrum Product Owner designation is an asset.

Abilities

Strong data driven approach, utilizing key metrics and evidence in decision making.
Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).

Attributes

Excellent written, verbal, virtual, and live communications skills.
Enthusiastic, thorough, inclusive, and results-oriented; Ability and desire to help others thrive in a dynamic team-oriented environment.
Eager to mentor, teach, share, and learn.
Deep passion in first class customer experiences, innovation and delivering results.
An Agile “mindset” and the flexibility to adapt to new and evolving environments.
A positive attitude, thirst for knowledge, team oriented, pragmatic, willing to fail.
Very strong organizational sense and effective time and priority management.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Job Segment: Product Manager, Bank, Banking, User Experience, Marketing, Operations, Finance, Technology

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